Cliniko news & releases

All things Cliniko that are newsy and noteworthy.

An illustration of a robot experiencing hallucinations, complete with magic mushrooms

Our current stance on AI at Cliniko

Why we’re cautious when it comes to using AI in Cliniko.

Our current stance on AI at Cliniko
Why we’re cautious when it comes to using AI in Cliniko.
What’s new with Cliniko—July 2024
Are you up to date with our news? Learn about the latest Cliniko features, like our recent change to how you can filter the wait list. You’ll also find a round-up of suggestions to boost your online security and ensure that your digital records are protected.
What’s new with Cliniko — May 2024
Here's our latest round-up of Cliniko updates, including features and changes you may have missed, a glimpse behind the scenes, and inspiration from our team.
Automatically add multiple items and products to invoices!
Cliniko has introduced a new feature that will streamline your invoicing process. Now, linking multiple billable items and products to your appointment types is a breeze! You no longer have to manually add invoice items individually when billing your patients 🎉!
2023: Year in review
Last year was a big one in a lot of ways! Now that we’re settling into 2024, we’d love to share a recap of highlights from 2023—everything from new Cliniko features, company events, clinic case studies, and more.
Cliniko community meetups are back!
Our most recent community event was a great chance for us to connect with some Melbourne customers in person, eat a lot of yummy food, and talk about all things Cliniko!
What’s new with Cliniko—October 2023
This is your summary of all the updates, changes, and news in Cliniko over the past month.
New online payment features available!
Online payments just got a serious upgrade in Cliniko! Say goodbye to the hassle of endless emails and payment back-and-forths 👋. Now, you can effortlessly send and request payments directly from Cliniko. Share invoices and payment links via email, SMS, and even QR code!
What’s new with Cliniko—June 2023
Catch up on all the latest updates and happenings at Cliniko, including a temporary change to support hours and how to set up 2FA in Cliniko.
Happy Pride Month from Cliniko!
We’re always down to celebrate the LGBTQIA+ community and our wonderful team members who identify as part of it.
What’s new with Cliniko—May 2023
Catch up on the latest news from Cliniko in this post summarising everything that we've been up to between our last update and May 2023!
Multiple business time zone support is now available!
Do you have multiple businesses with different time zones? If so, we’re excited to announce that you can now enable and set-up separate time zones for each of your locations within Cliniko.
The top five insights from the Cliniko 2022 allied health survey
What were the five most interesting facts you told us in the Cliniko 2022 survey? Read on to find out!
What’s new with Cliniko—March 2023
This is your summary of all the updates, changes, and news in Cliniko from over the past month or two!
Uncancel patient appointments is here!
Have you heard the news? Cliniko, just got even better with a brand new feature — the "Uncancel" option!
Changes to default sex options in Cliniko
We've made changes to our sex and gender identity fields due to feedback and to keep our options up to date with current terminology.
What’s new with Cliniko—January 2023
This is your summary of all the updates, changes, and news in Cliniko over the past month.
Automatically add practitioner signatures to letters!
When creating & editing your letter templates, you’ll now see an option to include practitioner signatures as a placeholder!
The all new Cliniko Community
We'll be launching an all new Cliniko Community on the 1st of December 2022.
What’s new with Cliniko: October 2022
Catch up on the latest recent Cliniko news, updates, and changes. This is your summary of new things in Cliniko that you may have missed!
Custom patient field placeholders now available!
When creating & editing your communication templates, you’ll now see an option to include your custom patient fields as placeholders!
Custom patient fields are now available in Cliniko!
Here's more info about the latest update in Cliniko, which will allow you to customise additional fields for the patient details page.
2022: Mid-year review
We can't believe that 2022 is more than halfway through! Here's a recap of all the latest Cliniko news, updates, and feature launches from the past seven months.
Cliniko 2021 allied health survey results summary: Part 2
This is what your survey responses told us about money matters — employment, salary, career goals, and your allied health practice as a business.
Cliniko 2021 allied health survey results summary: Part 1
This is what your survey responses told us about daily life – appointments, referrals, Telehealth, and the day to day challenges of running an allied health clinic.
What’s new with Cliniko—April 2022
This is your summary of all the updates, changes, and news in Cliniko over the past month.
Together we’ve raised $87,259 for Ukraine
Over the course of a week, you gave a total of $AUD 37,259 to humanitarian and animal welfare causes. As promised, we'll be matching that amount—read on for the full update!
Cliniko is matching your donations to Ukraine
We are devastated by the news coming out of Ukraine and want to help. For one week, we will match all of your donations to humanitarian and animal welfare organisations working with those affected by the conflict.
What’s new with Cliniko — March 2022
Here's our monthly round up of all the biggest Cliniko updates, news, and events you may have missed from the last month!
What’s new with Cliniko — February 2022
Find out what's been happening at Cliniko lately! Meet our new hires, learn about our upcoming Q&A event, and revisit our top updates from last year.
What’s new with Cliniko—November 2021
Catch up on all the latest news, updates, and tips from Cliniko in our November 2021 round up!
What’s new with Cliniko—October 2021
Curious about whether you may have missed something new with Cliniko in October? See all the latest news, updates, and more!
What’s new with Cliniko—September 2021
Here are all the latest updates and fixes to Cliniko from September 2021! Plus, other news you may have missed during the month.
Cliniko is now partnered with the Chartered Society of Physiotherapy
We're excited to announce we are the only practice management software officially partnered with the UK's leading physiotherapy membership organisation! Learn more about what this means for you.
Telehealth is staying free!
Telehealth in Cliniko is staying free. We originally launched it as “free for now”, but we’re dropping the “for now”.
What’s new with Cliniko—August 2021
Want to know what's been updated and fixed in Cliniko this month? We've summarised it all here. Plus, catch up on our behind the scenes news, too!
What’s new with Cliniko—July 2021
See all the latest updates, news, and changes you may have missed from July 2021!
Cliniko is officially partnered with Osteopathy Australia!
Cliniko is now an official partner of Osteopathy Australia, the leading organisation representing osteopaths in Australia! Find out more about what this means for you.
Cliniko has donated $1 million to charity
Cliniko was founded without a grand plan. But it’s always been important to us that the world should be a better place with Cliniko in it, rather than the other way around.
What's new in Cliniko?—June 2021
Here's an overview of what's new in Cliniko from June 2021—did you know it was our 10th birthday? Check out all the updates and news you may have missed during the month!
Cliniko is now carbon neutral!
Find out how we went carbon neutral, and the surprising things we learned along the way.
What’s New in Cliniko—May 2021
Here's an overview of what's new in Cliniko from May 2021—all the bug fixes, updates, and news you may have missed during the month!
Is Cliniko down? Here's how to find out instantly
We’ve made it super easy for you to check Cliniko’s status whenever you want.
Cliniko has Information Management Agreements for practices in Alberta, Canada
Some practices in Alberta, Canada might need an Information Management Agreement to comply with the Health Information Act. If you do, Cliniko has you covered! Just take a look at this article to learn more, including how to get one for your practice.
What’s new in Cliniko—April 2021
This is your April summary of all the updates, changes, and news in Cliniko over the past month.
How your Cliniko subscription fee helps make the world a little better
Giving back is one of the most important things we do as a business, and why we’ve committed to donating at least 2% of our revenue to charity every month. Here's the latest on some recent additions to our charitable giving!
What’s new in Cliniko—March 2021
This is your monthly summary of all the updates, changes, and news in Cliniko over the past month.
What’s new in Cliniko—February 2021
Introducing our new monthly round-up! Curious about what's new and updated in Cliniko? February's update will get you up to speed.
Cliniko is ‘professionally approved’ by the College of Podiatry (UK)
Cliniko has been recognised as an industry leader, equipped with all the tools you need to easily manage podiatry practice and keep your focus on helping your patients heal.
Things you might have missed in 2020 (the good bits)
Here it is, our annual recap of the features and educational material we’ve released over the past year. Come check out what we were up to in 2020...you just might discover something you hadn't heard about yet!
Multiple time zone support in Cliniko!
Learn about the changes we have made to support multiple time zones in Cliniko and see a demo of how it all works!
Record your refunds in Cliniko!
Sometimes you need a quick and easy way to create a credit note or record a refund. Well, now you have one! Check out this post (and the included video) to see how it all works and where you can find step-by-step instructions.
Cliniko is now partnered with the Australian Psychological Society
Now recognised as an industry leader and strategic partner of the APS, Cliniko provides the tools you need to care for your clients and keep your psychology practice running smoothly.
Caring for at-risk children in a pandemic: Beyond the Orphanage answers the call
We've got an update on one of our favourite charities, Beyond the Orphanage. They're working hard to make sure vulnerable children in Nepal and Kenya are getting the support they need to stay healthy and safe during this pandemic.
Cliniko is now a fully endorsed partner of the Australian Physiotherapy Association
Run your practice with confidence, knowing that Cliniko is recognised as an industry leader, equipped with the tools you need to manage your practice and give your patients the attention they deserve.
Add signatures to patient forms!
Getting signed forms from your patients has never been easier. Once received, your patients can digitally sign on their computer, tablet, or mobile phone, and submit their signed form right back to you.
Struggling to find a good webinar platform? We did too.
We thought we wanted a tool to conduct webinars. We were wrong and found a better option instead. Here's how we did it.
Secure patient forms are here!
Secure patient forms are here. Learn more about when to use them and how you can set them up in Cliniko with our latest Tip of the Week.
Telehealth is free for now. It’s not a trap!
Wondering why we're not charging for telehealth? The short answer is that we're not sure how much it will cost us to run yet. In this blog, our founder Joel explains more about how the fee will be calculated if we need to begin charging.
Compassion in a crisis: Beyond the Orphanage keeps kids healthy with love and hand soap
When so many people are struggling and suffering around the world, Beyond the Orphanage is a shining beacon of compassion doing all they can to keep vulnerable children healthy and safe during the coronavirus pandemic.
Telehealth is now live in Cliniko!
Set up video consultations with your patients using our new telehealth feature. We've designed it to be secure and easy to use, and right now it's free.
Telehealth is coming to Cliniko!
Telehealth is coming to Cliniko to help you through this difficult period, and it will be free of charge for now. Read the announcement in full.
COVID-19 & Cliniko
A message from our founder Joel Friedlaender on Cliniko's initial response to COVID-19, including a link to our communication hub.
Australia is on fire & Cliniko would like to help
I'd love to be doing a Happy New Years post, but as you likely know, Australia is on fire right now. There are devastating fires around the country, and many people are in need of assistance. We've found a couple of ways we'd like to offer some help.
We made some mistakes with the new log in changes
We recently released some changes to the log in workflow when logging in from the Cliniko website. These changes caused unexpected problems for many, and we're sorry to you all. We will do better in future.
2019: A Cliniko year in review
Well, it happened again. Another year has come and gone. And what a year it’s been! 2019 was jam-packed with all sorts of fantastic happenings. Come along with us as we take a moment to reflect on the past twelve months and the wonderful changes we’ve seen!
Group treatments together with patient cases
Cliniko now allows you to create "cases" for your patients—essentially, you can organize a series of appointments (and all of their related "materials", such as invoices, notes, and more) into neat little packages that make it easy to sort through what…
Cliniko now integrates with Medicare
Bulk bills and patient claims can now be processed directly from Cliniko!
Beyond The Orphanage & Cliniko launch EmPower laptop project
Beyond The Orphanage (BTO) have begun the rollout of their EmPower program. Through “EmPower” Cliniko has provided laptops for children and also ongoing training including learning how to code. BTO's Alison Stieven-Taylor interviews Cliniko's Rachel about the program.
We're hiring!
Hello everyone! It's an exciting time here, we're looking to add a few more people to the Cliniko team. We're not a business that grows for the sake of growth.
Everything you missed from Cliniko's August (2019) community meetup
If you weren’t able to be in Melbourne (AU) last night for our second ever Cliniko community meetup, you missed out on a friendly get-together, chats with others that work in the healthcare space, great food (the chicken burgers were voted MVP by…
Everything you missed at Cliniko's first community meetup
In June 2019, we hosted our first-ever Cliniko community meetup. The goal was to offer a space for members of the community (healthcare, technology, and Cliniko, of course!
A recap of “Ask Joel Anything”
While you can read the entire AMA over on the Community, we’ve consolidated some of the most popular questions and answers right here on the Cliniko Blog. Read on for Joel’s straight and honest (his words!) answers.
How Cliniko subscriptions are making an impact in Nepal
Our video wunderkind, and Cliniko support team member, Rachel, headed off to Nepal in October 2018 to see firsthand the impact that Cliniko subscription donations are making to HIV/AIDS affected, and homeless children.
Improvements to recording Sex, Gender Identity, and Pronouns.
As of today, we’ve introduced two new fields: Sex and Gender Identity. Gender identity is a person’s sense of their gender. It is not necessarily related to sex, physical characteristics, appearance, behavior, or sexual orientation.
Changes to External Calendar URLs!
If you’ve linked your Cliniko calendar to an external calendar, you’ll want to update your calendar URL before December 1st!
New Online Booking code, MailChimp alerts, Recent Invoices update, and MORE
Are you ready for some Cliniko updates!? We know Rachel is 😂!!! Come join her in Cliniko This Week as she covers the new releases and changes that took place.
Releases, improvements, and fixes: Foot diagrams, preferred first names, services per clinic, and more!
The last couple of weeks have been quite exciting! We’ve been busy little bumblebees 🐝 and have been releasing a ton of new changes — some are more obvious than others, but all of them have been beneficial to Cliniko’s performance!
We now show a warning before clicking out of an appointment!
If you’ve ever been in the process of adding or editing an appointment, there’s a chance, if you clicked outside of the pop-up box, the appointment would have been lost.
Services can now be offered at specific clinics!
If you have multiple clinics but don’t offer the same services at each place, we’ve got your back.
New labels for upcoming appointments!
Within a patient’s list of appointments, you’ll now see an little label if the appointment is in the future: This should make it easier to see, at a glance, what someone has on the books for the future!
Preferred First Name, Record Communications, and more changes!
EPIC doesn’t even begin to describe the changes we’ve released this week 😎!
You can now record all of your communications in Cliniko!
Have you ever chatted with a patient — over the phone, perhaps — and wished that you could record some notes about that conversation in Cliniko? 📝 Well, the wait is over — you can now record all of your communications!
Preferred first names for patients are HERE!
Well, technically they aren’t “here” as such, because this is the blog, but they are live in Cliniko now!
Foot Diagrams, Privacy Policy in Data Export, and Xero changes
Another incredible list of changes and releases in Cliniko This Week 🎉! We’ve added foot diagrams to Body Charts, Privacy Policy status is now available in Patient Data Exports, and Payment IDs are now included in payments synced to Xero!
Foot diagrams are now included in Body Charts!
We’ve added some new templates to the existing pool of body charts—foot diagrams! 👣 You can now select any of these templates to mark up when writing your treatment notes!
“Accepted Privacy Policy” Now Included in Patients Data Export!
There’s a shiny new addition to the Patients data export! We’ve added a new column (titled “Accepted Privacy Policy”) that indicates whether or not someone has accepted your privacy policy.
Cliniko launches Body Charts, Practitioner Notifications, and Online Booking Limit
This week has been FILLED with some amazing new features and releases! Not only were Body Charts released but this week we’ve also added Booking Notifications for Practitioners, Online Booking limit for patients, and more!
Practitioners can now be notified of ALL new appointments!
If you’re a practitioner, you can now receive notifications for all of your new bookings — not just ones made online! 🎉 Previously, new booking notifications could only be sent out if a patient made the appointment themselves.
Body charts are here!
The time has come. Body charts are here! 🎉 💃 🙌 🤗 😍 That’s right, folks. You can now use body charts in your treatment notes!
IE 11 warning, update to Recent Invoice view, and more changes in Cliniko
In a bit of a hurry 🏃‍♂️💨? Before rushing out that door, catch up on the changes in Cliniko! In less than 3 minutes, you’ll be up to date on this week’s updates 🙌.
New Recent Invoices View, API Key Change, and More!
Jumpstart your weekend with Cliniko This Week! Rachel is catching you up on all the new releases and changes that took place this past week 🕺! This includes an exciting change to Invoices!
API changes and more in Cliniko This Week
Hello, Cliniko Family! We have a new set of changes and updates for — all covered in Cliniko This Week 😍! Including changes to our API, how we sync Payments to Xero, booking with Inactive Practitioners, and more.
Tax Amount added to Data Exports 🙌!
Initiate your best celebration dance…. Cliniko This Week is back 👏! We’ve added some exciting changes to our Data Exports and have a number of fixes to share with you!
Over 16 Releases to Cliniko (in 2 Weeks 😎)
We have made over 16 releases/changes to Cliniko in the past 2 weeks 😵! What were they? Cliniko This Week is back with details on the full list!
Why Cliniko has partnered with Beyond the Orphanage
Hello everyone! It’s Joel from Cliniko here, I just wanted to share a little from a very emotional and inspiring experience we had the other night. I’d really appreciate you reading through this one if you have the time.
Zombie Lord Returns with Custom Titles
Custom Titles are now here 🙌! That’s right, whether you have a Princess 👑 or even Zombie Lord 🧟 (welcome back, buddy) you can add ANY Title within Cliniko.
Cliniko Bug Fixes
Our developers have been busting bugs left and right this week! If you had certain issues with Invoices, Patient Exports, Referring Doctors, or SMS messages — they got your back 😎. I’m covering everything that has been fixed in Cliniko This Week!
Closed Date, Remember Me, and Archived Data changes
Today, we’re saying goodbye to the “Zombie Lord” Title 🧟 and hello to some new updates 👋!
New Patient Export & Privacy Settings
This past week we released an amazing new export option for Patients 💪! If a Patient requests a FULL download of their data, this is the feature for you!
New Cliniko Privacy Policy and Terms of Use & Ability to add custom Privacy Policy
All aboard the update train 🚂 …. next stop: Cliniko!! That’s right, we have an amazing list of changes that took place this past week! There are even some cookies in this update 🍪!?!?
Addressing GDPR and the new Data Protection Addendum (DPA)
Tick Tock ⏰, Tick Tock ⏰! May 25th, 2018 is fast approaching so we want to be EXTRA sure you’re up to date on GDPR and what’s to come!
Patient Names showing as Initials!?
Have you noticed patient names are now appearing as initials on your browser’s tabs 🤔? This is a recent change to prevent someone from viewing your browser history and potentially obtaining a list of patient’s you’ve seen.
Cliniko This Week — New Treatment Note prompt and Online Booking setting!
Another week has passed which means another set of updates to Cliniko is here 🤭!
Cliniko This Week — GDPR Updates, Scheduler Role changes, and more
We have a number of presents for you to open this week in Cliniko 🎁😍🎁! If you don’t mind spoilers… this include updates to the Referral Sources Report, change to the Scheduler Security Role, an addition to Bulk SMS, our GDPR progress, and more 😲!!
GDPR compliance update for the week of 23/04
It’s a month until the GDPR compliance regulations kick into gear and we’re well on the way to becoming compliant! Here’s an update on what we’ve done, what we’re doing, and what’s on the cards for the upcoming month!
Cliniko This Week — Privacy Policy, Invoice Export, Currency, and Referrals
Ain’t no party like a Privacy Policy party 💃🕺! What’s a Privacy Policy 🤷? How do you record a response to your Policy in Cliniko 🤔? Rachel is addressing all these questions in Cliniko This Week!
Cliniko This Week — Invoices, Deleting Patients, and University Plan
Are you a fan of magic tricks 🎩🐰? If so, it looks like our Invoices were playing some magic tricks recently 🤩! In Cliniko This Week, Rachel is revealing those tricks and the changes that have been implemented to stop these!
Cliniko This Week — Expenses Export, Xero, and Bug Fixes Galore!!
Before rushing out to enjoy your weekend & holidays 🏃💨, catch up on all the updates and bug fixes in Cliniko This Week. We’ve updated the Expenses Export, Xero, and sprayed some bugs 🐜 with Online Booking, Invoices, and more!
Cliniko This Week — Reports, Products, Xero, and Online Booking
UPDATE ALL THE THINGS 🤩! Ok…not “EVERYTHING” 🙄 but this week there have been a number of updates. I’m breaking those down for you in Cliniko This Week. This week’s updates, changes, and fixes includes Reports, Products, Xero, and Online Booking.
Cliniko This Week — MailChimp, Xero, Online Booking, and GDPR
Chooo! Chooo 🚂! The Update Train is at the station and Rachel is here with your ticket 🎟, in Cliniko This Week! Covering changes to MailChimp, Xero, PDFs, and Online Booking 🖥! As well as the May 25th deadline for GDPR! Not sure what GDPR is 🤷‍?
What is GDPR and how is Cliniko GDPR compliant?
The May deadline to become GDPR compliant is fast-approaching ⏳, and we want you to know we’re on track to meet the deadline. What is GDPR?
Cliniko This Week: Fixes for Fonts, External Calendar, and Deleting Notes.
Before heading to the beach 🏖 or mountains 🏔to get your weekend started 😎, catch-up on this week’s updates in Cliniko This Week!
Cliniko This Week — updates for the week of 23 February 2018
Are you ready for some updates 🤔!!!!!!!?????? Rachel is back in Cliniko This Week with a breakdown of the changes, updates, and bug fixes that took place this past week.
Cliniko This Week — 16th February 2018
Do we have a treat for you 🍭!!!! This week we’ve released some new keyboard shortcuts for Appointments, changes are coming to our API, and you can now cancel instead of delete patients from Group Bookings 🙌🤩🙌!
Cliniko This Week — 9th February 2018
Need some more excitement for the weekend 🤔? Well… in Cliniko This Week, Rachel is bringing a special surprise for us all 🎁?!!? A BODY DIAGRAM CHARTS PREVIEW 😱!!! That’s right, get a sneak peek preview of what’s coming!
Cliniko This Week — 26th January 2018
What’s better then catching up on all your favourite shows and counting down the seconds until the weekend begins 🤔? Cliniko This Week, of course!!!
Cliniko This Week — 12th January 2018
It’s a new year so what better way to celebrate than this week’s episode of Cliniko This Week 😎?! Rachel is back with the updates that took place over the holidays — including changes to the patient search and the brand new Payment Summary Report 😍!
Cliniko Outage
On Monday, January 8 between 10:05AM and 10:28AM Cliniko experienced an outage. All times are in UTC+11. First up, we’d like to apologise for the interruption. We take issues like these very seriously.