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We thought we wanted a tool to conduct webinars. We were wrong and found a better option instead. Here's how we did it.
Cliniko news
All things Cliniko that are newsy and noteworthy.
Telehealth is free for now. It’s not a trap!
Wondering why we're not charging for telehealth? The short answer is that we're not sure how much it will cost us to run yet. In this blog, our founder Joel explains more about how the fee will be calculated if we need to begin charging.
Compassion in a crisis: Beyond the Orphanage keeps kids healthy with love and hand soap
When so many people are struggling and suffering around the world, Beyond the Orphanage is a shining beacon of compassion doing all they can to keep vulnerable children healthy and safe during the coronavirus pandemic.
COVID-19 & Cliniko
A message from our founder Joel Friedlaender on Cliniko's initial response to COVID-19, including a link to our communication hub.
Australia is on fire & Cliniko would like to help
I'd love to be doing a Happy New Years post, but as you likely know, Australia is on fire right now. There are devastating fires around the country, and many people are in need of assistance. We've found a couple of ways we'd like to offer some help.
We made some mistakes with the new log in changes
We recently released some changes to the log in workflow when logging in from the Cliniko website. These changes caused unexpected problems for many, and we're sorry to you all. We will do better in future.
Beyond The Orphanage & Cliniko launch EmPower laptop project
Beyond The Orphanage (BTO) have begun the rollout of their EmPower program. Through “EmPower” Cliniko has provided laptops for children and also ongoing training including learning how to code. BTO's Alison Stieven-Taylor interviews Cliniko's Rachel about the program.
We're hiring!
Hello everyone! It's an exciting time here, we're looking to add a few more people to the Cliniko team. We're not a business that grows for the sake of growth.
Everything you missed from Cliniko's August (2019) community meetup
If you weren’t able to be in Melbourne (AU) last night for our second ever Cliniko community meetup, you missed out on a friendly get-together, chats with others that work in the healthcare space, great food (the chicken burgers were voted MVP by…
Everything you missed at Cliniko's first community meetup
In June 2019, we hosted our first-ever Cliniko community meetup. The goal was to offer a space for members of the community (healthcare, technology, and Cliniko, of course!
A recap of “Ask Joel Anything”
While you can read the entire AMA over on the Community, we’ve consolidated some of the most popular questions and answers right here on the Cliniko Blog. Read on for Joel’s straight and honest (his words!) answers.
How Cliniko subscriptions are making an impact in Nepal
Our video wunderkind, and Cliniko support team member, Rachel, headed off to Nepal in October 2018 to see firsthand the impact that Cliniko subscription donations are making to HIV/AIDS affected, and homeless children.
Improvements to recording Sex, Gender Identity, and Pronouns.
As of today, we’ve introduced two new fields: Sex and Gender Identity. Gender identity is a person’s sense of their gender. It is not necessarily related to sex, physical characteristics, appearance, behavior, or sexual orientation.
Changes to External Calendar URLs!
If you’ve linked your Cliniko calendar to an external calendar, you’ll want to update your calendar URL before December 1st!
New Online Booking code, MailChimp alerts, Recent Invoices update, and MORE
Are you ready for some Cliniko updates!? We know Rachel is 😂!!! Come join her in Cliniko This Week as she covers the new releases and changes that took place.
Releases, improvements, and fixes: Foot diagrams, preferred first names, services per clinic, and more!
The last couple of weeks have been quite exciting! We’ve been busy little bumblebees 🐝 and have been releasing a ton of new changes — some are more obvious than others, but all of them have been beneficial to Cliniko’s performance!
Preferred First Name, Record Communications, and more changes!
EPIC doesn’t even begin to describe the changes we’ve released this week 😎!
Why Cliniko has partnered with Beyond the Orphanage
Hello everyone! It’s Joel from Cliniko here, I just wanted to share a little from a very emotional and inspiring experience we had the other night. I’d really appreciate you reading through this one if you have the time.
What is GDPR and how is Cliniko GDPR compliant?
The May deadline to become GDPR compliant is fast-approaching ⏳, and we want you to know we’re on track to meet the deadline. What is GDPR?
Cliniko Outage
On Monday, January 8 between 10:05AM and 10:28AM Cliniko experienced an outage. All times are in UTC+11. First up, we’d like to apologise for the interruption. We take issues like these very seriously.
New Cliniko Community and a fresh new support site
Over the past month, you may have noticed some changes in how you experience support! We’ve launched two things that we’re pretty stoked about! A new space for the Cliniko Community. A new support site! Why are we excited about these things?
Cliniko support, where you need it
We’ve been helping people use Cliniko for almost 6 years now. In that time we’ve made significant improvements to the support we provide. We respond faster and more accurately than ever before. But we can still do better.
Investment? No thanks; Joel Friedlaender talks Cliniko and investment
Often we get approached with offers of investment from venture capitalists and other investors. We’re not interested, and that’s great news for our customers.
2015 — Cliniko’s year in review
2015 was a great year for Cliniko, and in our first post of the year, we’re going to recap some of the highlights!
How we hire
We've put together a really great team at Red Guava (the company behind Cliniko). This is a post about how we've done that.
Security announcement: Heartbleed CVE-2014–0160
We’d like to let you know about a severe security vulnerability that has just been announced and has affected the majority of the internet.
How we prioritise customer support
Customer Support is very important to us at Cliniko. It’s important to us because it’s important to you.
Bira and Bart have joined the Cliniko team
We are excited to welcome Bira and Bart to the Cliniko team. Both have just joined us this week. Ubiratan Alberton (Bira) Bira is a super talented software developer based in São Paulo, Brazil.
SMS Reminder Issues for Australian Customers
Between Monday, May 20th and Tuesday, May 21st we experienced an interruption with sending SMS reminders to our Australian customers.
New internal dashboard at the Cliniko office
We‘re in the process of setting up an internal dashboard for us to use in the Cliniko office. This is how it’s looking so far. This will let us easily track key metrics at a glance. We’re currently tracking: Number of Cliniko customers.
Matt Jones has joined the Cliniko team
We are very excited to have Matt Jones join our team this week. Matt is an operations engineer based in Melbourne, Australia. Before joining us, Matt worked for realestate.com.au.
Bruno and Kelly are joining our team
We are excited to announce that Bruno Pinto (software developer) and Kelly Dyson (designer) are joining our team here at Cliniko. As I announce this, I realise that we do work a bit differently here and I should probably explain that.
Cliniko global use
We are always astounded by how fast Cliniko is growing and how many different countries our customers are in. We just wanted to share a snapshot of Cliniko use globally. The darker areas are where the heaviest use is.
We had an outage. We are really sorry.
As many of our customers are aware, we had a significant outage yesterday. Luckily this didn’t affect all of our customers, but that was certainly no consolation for those that it did. So what actually happened?
Our first print ad — Australian Osteopathy Association
We are very excited to have just received a copy of our first ever print ad for Cliniko. Typically we don’t spend much on advertising, we much rather use our resources to actually develop the system itself.
Imitation is the sincerest form of flattery
We have made a few posts lately about people being overly inspired by Cliniko. I was just ready to let the topic rest when I came across one more that is too good not to share. I think it’s fair to say we have our winner.
An open letter to our competitors
Dear Competitors, I know some of you have been “very inspired” by Cliniko.
Recent news — April 2012
First I need to apologise. We have done a poor job of keeping our blog up to date. It’s not that we haven’t been communicating, we are very active on facebook and twitter and also sending out regular newsletters to our customers.
Cliniko reliability and performance statistics
We believe in openness at Cliniko. We know you are placing a lot of faith in us when you choose to use Cliniko to run your practice, so we won’t be keeping any secrets.
A lot can happen in 2 months
It is now just over 2 months since we officially launched Cliniko! We knew that the clinic software industry was ready for disruption.
Cliniko's free trial is actually free. How innovative!
I regularly review our competitors in the healthcare practice management software space. I recently came across a competitor that sells Chiropractic software offering a 1 Year Free Trial.
Do you charge your patients thousands of dollars up front?
I think it’s crazy that Practice Management Software companies are still getting away with charging you thousands of dollars upfront to use their system.
