Cliniko news & releases
Our current stance on AI at Cliniko
Why we’re cautious when it comes to using AI in Cliniko.
Joel Friedlaender
Author information
Joel Friedlaender is the founder of Cliniko. He writes about productivity, team-work, and how we do things differently.
- Cliniko news & releases
The all new Cliniko Community
We'll be launching an all new Cliniko Community on the 1st of December 2022.
- Work culture
It's just business
'It's just business'—or is it? In this short post, our founder Joel explains why he believes this seemingly innocent phrase can be harmful to company culture.
- Practice management tips
How much does it cost your clinic when a practitioner leaves?
A practitioner’s decision to walk is likely to cost a clinic a lot. But how much? We’ve developed a tool to help you work that out, leading to happier staff and a healthier bottomline.
- Work culture
Why we have no meetings at Cliniko
Can good communication and decision-making happen without meetings? In this post, our founder Joel explains why we don't have meetings at Cliniko and what we do instead.
- Cliniko news & releases
Telehealth is staying free!
Telehealth in Cliniko is staying free. We originally launched it as “free for now”, but we’re dropping the “for now”.
- Work culture
I'm sorry, I won't have a meeting.
We rarely do meetings at Cliniko. Founder, Joel Friedlaender, explains why.
- Educational events
Adapting your business with Telehealth
Karen Finnin, from Online Physio, talks with Cliniko's founder, Joel Friedlaender, about how you can adapt your business to the uncertainty of COVID-19 events.
- Cliniko news & releases
Telehealth is free for now. It’s not a trap!
Wondering why we're not charging for telehealth? The short answer is that we're not sure how much it will cost us to run yet. In this blog, our founder Joel explains more about how the fee will be calculated if we need to begin charging.
- Cliniko news & releases
Telehealth is coming to Cliniko!
Telehealth is coming to Cliniko to help you through this difficult period, and it will be free of charge for now. Read the announcement in full.
- Work culture
Managing a remote team during COVID-19
Our founder Joel Friedlaender has been running Cliniko as a fully-remote and globally-dispersed company for the past ten years. As many businesses are forced to work from home, he shares some lessons he's learned along the way.
- Cliniko news & releases
COVID-19 & Cliniko
A message from our founder Joel Friedlaender on Cliniko's initial response to COVID-19, including a link to our communication hub.
- Cliniko news & releases
Australia is on fire & Cliniko would like to help
I'd love to be doing a Happy New Years post, but as you likely know, Australia is on fire right now. There are devastating fires around the country, and many people are in need of assistance. We've found a couple of ways we'd like to offer some help.
- Cliniko news & releases
We made some mistakes with the new log in changes
We recently released some changes to the log in workflow when logging in from the Cliniko website. These changes caused unexpected problems for many, and we're sorry to you all. We will do better in future.
- Cliniko news & releases
We're hiring!
Hello everyone! It's an exciting time here, we're looking to add a few more people to the Cliniko team. We're not a business that grows for the sake of growth.
- Cliniko news & releases
Improvements to recording Sex, Gender Identity, and Pronouns.
As of today, we’ve introduced two new fields: Sex and Gender Identity. Gender identity is a person’s sense of their gender. It is not necessarily related to sex, physical characteristics, appearance, behavior, or sexual orientation.
- Cliniko news & releases
Why Cliniko has partnered with Beyond the Orphanage
Hello everyone! It’s Joel from Cliniko here, I just wanted to share a little from a very emotional and inspiring experience we had the other night. I’d really appreciate you reading through this one if you have the time.
- Practice management tips
Cliniko, KRACK and WPA2
A serious weaknesses in WPA2 (a protocol that secures all modern protected Wi-Fi networks) has been discovered. An attacker within range of a victim can exploit this using key reinstallation attacks (KRACKs).
- Cliniko news & releases
Cliniko this week — 1st September 2017
“Cliniko this week” is here again! Rachel let’s you know all that’s happened with Cliniko this week. She even has a great tip about taking photos on your phone and getting them straight into the patient record in Cliniko.
- Cliniko news & releases
Cliniko this week — 20th August 2017
Rachel is here to let you know about everything that’s happened with Cliniko this week.
- Work culture
Investment? No thanks; Joel Friedlaender talks Cliniko and investment
Often we get approached with offers of investment from venture capitalists and other investors. We’re not interested, and that’s great news for our customers.
- Work culture
How we hire
We've put together a really great team at Red Guava (the company behind Cliniko). This is a post about how we've done that.
- Cliniko news & releases
Redesigning the appointment
We’re currently working on redesigning how the appointment looks in the calendar. Specifically the form you see when creating or editing an appointment, and also the popup you get when clicking on an appointment.
- Practice management tips
Security vulnerability in Internet Explorer
There’s been a security vulnerability found in Internet Explorer versions 6 through to 11 (basically all of them). Internet explorer is a web browser, the default one installed on Windows computers.
- Cliniko news & releases
Security announcement: Heartbleed CVE-2014–0160
We’d like to let you know about a severe security vulnerability that has just been announced and has affected the majority of the internet.
- Cliniko news & releases
How we prioritise customer support
Customer Support is very important to us at Cliniko. It’s important to us because it’s important to you.
- Practice management tips
How to make Cliniko run faster on your computer
Let's compare the speed and performance of Cliniko in different browsers. Learn which browsers gives you the best Cliniko experience.
- Cliniko news & releases
Bira and Bart have joined the Cliniko team
We are excited to welcome Bira and Bart to the Cliniko team. Both have just joined us this week. Ubiratan Alberton (Bira) Bira is a super talented software developer based in São Paulo, Brazil.
- Cliniko news & releases
New internal dashboard at the Cliniko office
We‘re in the process of setting up an internal dashboard for us to use in the Cliniko office. This is how it’s looking so far. This will let us easily track key metrics at a glance. We’re currently tracking: Number of Cliniko customers.
- Cliniko news & releases
Matt Jones has joined the Cliniko team
We are very excited to have Matt Jones join our team this week. Matt is an operations engineer based in Melbourne, Australia. Before joining us, Matt worked for realestate.com.au.
- How to
How to use keyboard shortcuts in Cliniko
Clinko has many keyboard shortcuts designed to make your life easier. Here's a quick intro on how to use them.
- Cliniko news & releases
Bruno and Kelly are joining our team
We are excited to announce that Bruno Pinto (software developer) and Kelly Dyson (designer) are joining our team here at Cliniko. As I announce this, I realise that we do work a bit differently here and I should probably explain that.
- Cliniko news & releases
Cliniko global use
We are always astounded by how fast Cliniko is growing and how many different countries our customers are in. We just wanted to share a snapshot of Cliniko use globally. The darker areas are where the heaviest use is.
- Practice management tips
Why cloud-based practice management software is more secure than computer based software
We get a lot of questions about the security of Cliniko , our practice management software system. I am pretty sure we get asked this question commonly because we are completely cloud-based.
- Cliniko news & releases
We had an outage. We are really sorry.
As many of our customers are aware, we had a significant outage yesterday. Luckily this didn’t affect all of our customers, but that was certainly no consolation for those that it did. So what actually happened?
- Cliniko news & releases
Cliniko news — July 2012
It’s like every month is our biggest at Cliniko. So much has happened lately I am not quite sure where to start… I guess the best place is our birthday! Cliniko turned 1 a few weeks ago.
- Cliniko news & releases
Our first print ad — Australian Osteopathy Association
We are very excited to have just received a copy of our first ever print ad for Cliniko. Typically we don’t spend much on advertising, we much rather use our resources to actually develop the system itself.
- Cliniko news & releases
Patient online bookings and more
We are really excited to officially announce that Patient Online Bookings are now available in Cliniko. I say “officially announce” because it was actually released a couple of weeks ago and over 25% of our customers are already using it.
- Cliniko news & releases
Cliniko News — 27 April 2012
We just sent out our April newsletter, here is the content for those of you that aren’t subscribed…. We have been really hard at work this last month developing features you have been requesting.
- Cliniko news & releases
Imitation is the sincerest form of flattery
We have made a few posts lately about people being overly inspired by Cliniko. I was just ready to let the topic rest when I came across one more that is too good not to share. I think it’s fair to say we have our winner.
- Cliniko news & releases
An open letter to our competitors
Dear Competitors, I know some of you have been “very inspired” by Cliniko.
- Cliniko news & releases
Recent news — April 2012
First I need to apologise. We have done a poor job of keeping our blog up to date. It’s not that we haven’t been communicating, we are very active on facebook and twitter and also sending out regular newsletters to our customers.
- How to
How to create a Google+ business page for your clinic
Walkthrough of what a Google+ page is, how to set it up and why is a good idea to have one for your clinic.
- Cliniko news & releases
Cliniko reliability and performance statistics
We believe in openness at Cliniko. We know you are placing a lot of faith in us when you choose to use Cliniko to run your practice, so we won’t be keeping any secrets.
- Practice management tips
10 hidden costs of clinic software
It seems easy to compare the pricing of clinic software. Here are 10 hidden costs outside of your subscription cost that you might not have considered yet but should.
- Cliniko news & releases
A lot can happen in 2 months
It is now just over 2 months since we officially launched Cliniko! We knew that the clinic software industry was ready for disruption.
- Practice management tips
Tips for improving the website for your practice (Part 2)
More basic tips to help you out with setting up your own website. Learn what kind of content to include on your site.
- Practice management tips
How to get more clients with Google places (it’s free)
Help potential clients find your business using Google places. It doesn't take long and is easier than you think.
- Cliniko news & releases
Cliniko's free trial is actually free. How innovative!
I regularly review our competitors in the healthcare practice management software space. I recently came across a competitor that sells Chiropractic software offering a 1 Year Free Trial.
- Practice management tips
Tips for improving the website for your practice (Part 1)
Let's go over a few basic tips to help you out with setting up a website. Get your domain name, develop your site and host it.
- Cliniko news & releases
Do you charge your patients thousands of dollars up front?
I think it’s crazy that Practice Management Software companies are still getting away with charging you thousands of dollars upfront to use their system.
- Practice management tips
Why you want your Practice Management Software in the cloud
A practice managers guide to understanding the difference between web-based, hosted and cloud computing software?
- Cliniko news & releases
Cliniko is here!
We are excited to finally release Cliniko. Cliniko has been in use with quite a few practices already over the last few months while we prepared for our official launch.