Here at Cliniko, we know a lot about websites, software, running businesses, and digital marketing. This is where we share all our practical tips to level-up your practice management skills, and help you run your healthcare business more efficiently.
The utilisation rate can be one of the most valuable metrics to help prepare your practice for unexpected challenges. Troy Parsons, Managing Director at Optimise Health, explains how to determine utilisation rates for your team and why he thinks it can be such a helpful tool.
A Patient Visit Average is the average number of appointments a patient has with your clinic over a given period of time. Physiotherapist, clinic owner, and business coach, Andrew Zacharia, explains why tracking this number will improve your patient care.
Here it is, our annual recap of the features and educational material we’ve released over the past year. Come check out what we were up to in 2020...you just might discover something you hadn't heard about yet!
Wondering about the legal implications of telehealth for your healthcare practice? In this guest post, Founder and Principal of You Legal Sarah Bartholomeusz provides an overview of what you need to know about telehealth and Australian law.
Looking for a bit of extra help in creating patient form templates for your healthcare business? This guest post from Annastashia Cambridge of Two Hands Health Ltd. includes techniques and examples that will help you create new patient form templates in no time.
Two-factor authentication (2FA) is one of the best tools you have to prevent unauthorised access to your online accounts. Learn how 2FA works and why you should be using it to protect your patients' privacy.
In 5 years, One Central Health has grown into a team of more than 40 multi-disciplinary staff based across Western Australia—all using Cliniko to work harmoniously so clients can receive the highest standards of care. Read their growth story to learn more about how they did it.
Cliniko has always been a remote company. We've learned a lot of lessons over the years and discovered that effective communication, flexible schedules, and personal support can create some incredible results while your team is working from home.
Maintaining an accessible website for your healthcare business is an important way to show your patients you care. We invited web expert Taeke Reijenga to share his view on what accessibility is, and five simple ways you can make your site easier for everyone to use.
At Cliniko, we created a custom hiring process to help us make the best selections for our team. We’ve been charting our own path for years, but never has our grand idea been more truly tested than during our most recent hiring campaign when we received 5,118 applications.
Do you need to evaluate telehealth solutions to be used in your business? John, one of the developers that built telehealth for Cliniko, shares his tips on what to look for, and how to make sure the system you choose is secure.
You may have seen Zoom in the news recently for a myriad of security issues. Bill from the Cliniko operations team explains why you shouldn't use Zoom for telehealth, and how you can best protect your patients and business.
Our founder Joel Friedlaender has been running Cliniko as a fully-remote and globally-dispersed company for the past ten years. As many businesses are forced to work from home, he shares some lessons he's learned along the way.
For as long as she can remember, Hazel Potter always wanted to work with animals, but she was allergic to anything with fur. So she tried dentistry. But as she learned, fate is not so easily cast aside.
We all want to create respectful and safe environments in our work. But how active are we in this process, and do we assume others think of us as an inclusive person without us actually doing anything to show it?
Osteopath David Birley knows how tough it is to run a clinic. Twice, he grew his business from nothing, and we’ve got his story here for you. Check out our conversation with David and learn all you can from his powerful tale.
There is a large debate in the business world about whether or not you should go into business with someone you’re currently friends with. Clinic Mastery's Peter Flynn outlines the things you should consider before choosing a friend as a business partner.
Recruitment is a hot topic in the health space - it’s one of the subjects that allied health business coach, Cathy Love, gets asked about every day. Here, Cathy shares the three biggest mistakes that she sees practice owners make when hiring for their business, and how to fix them.
With approximately one million Australians currently battling eating disorders (ED), the Australian Government has committed to helping more people access and afford the help they need with a dedicated Medicare Benefits Scheme (MBS) item number.
Ever wanted to go into business with a friend—be it opening that bar, or getting the band back together? Cliniko customers Keith Tan and Aaron Lau of Spinefit Chiropractic & Physiotherapy in Kuala Lumpur (Malaysia) share their story of starting a clinic with a friend.
Allied health business coach, Cathy Love, shares her best 10 tips (and gives you her business planning template!) to help you build a smart, effective business plan that will serve your health practice well.
Karen Finnin is a self-proclaimed accidental entrepreneur, but also a pioneer of the online healthcare movement. We talked to Karen to find out how she went from rural physiotherapist to telehealth pioneer.
Cliniko customer, NAPA (Neurological and Physical Abilitation) Centres share how their founder, Lynnette LaScala, turned her son's near-death into a two country, four practice pioneer of children's intensive therapy with a two-year waiting list.
A system is a set of procedures that guide how something is done. The beauty of a system is that it’s the same, regardless of who is doing it. Whatever process you decide to systemise in your business, document it so that anyone could do it.
If you’ve ever been frustrated that no one ever does the tasks around the clinic as good as you, so you tend to ‘just do it yourself’, then it’s time to let go of your ego, because you’ll never create the business you truly want.
Finger-Ink for Cliniko (iPad App) Looking to speed up your form process within Cliniko⏱? While you can scan 👩💻, take a photo 📸, or upload your completed forms 📄, you can also use Finger-Ink’s iPad app 🙌!
It’s that time of year again and many of you will be looking forward to a well earned break. And by you, I mean all of you sitting there trying to gather a list of naughty and nice patients to send Christmas wishes to this year. Well, fear not!
A serious weaknesses in WPA2 (a protocol that secures all modern protected Wi-Fi networks) has been discovered. An attacker within range of a victim can exploit this using key reinstallation attacks (KRACKs).
Wouldn’t it be great if you could type faster? Or if your computer knew what you were thinking and just put those words to the screen? Well, we’re not living in a Star Trek world yet, but there are some tools out there to get close.