Practice management tips
Don’t outsource your voice to a chatbot
Writing in your own voice will enable your patients to feel connected to you far more than AI ever could.
Aisling Smith
Author information
Aisling is a Melbourne-based writer and all around word nerd. When she isn't writing for Cliniko, she likes circus fitness, playing her cello, and eating dessert.
- Cliniko news & releases
Cliniko has donated over $3 million dollars to charity
For 15 years, your customer subscription fees have allowed us to make significant contributions to the charities that make a difference.
- Cliniko news & releases
Carbon neutrality at Cliniko in 2026
Sustainability matters a lot to us at Cliniko. These are the latest of the steps we’ve taken to minimise our impact on the planet, including offsetting our carbon emissions all the way back to 2010.
- Practice management tips
What do health care practitioners need to know about UK GDPR?
For all our UK-based clinicians or practitioners, here are some answers to your frequently asked questions about GDPR and how they relate to patient care.
- Work culture
Humans of Cliniko: Niklaas from software development
Introducing another Cliniko team member—meet Niklaas from our software development team!
- Work culture
Humans of Cliniko: Patrícia, our illustrator
One of our illustrators, Patrícia, chats about her creative process and her recent project creating a new batch of podiatry-themed Cliniko stickers.
- Cliniko news & releases
Cliniko is now partnered with Exercise & Sports Science Australia
As long-term fans of the work ESSA does to support their members, we’re proud to officially be their partner!
- Work culture
Humans of Cliniko: Jasmin from customer support
Get to know some of the human faces behind Cliniko, starting with Jasmin from our customer support team!
- Practice management tips
Are browser extensions a data security risk?
Every time you install a browser extension, you’re opening up your practice (with all its sensitive patient information) to the possibility of a data security breach.
- Cliniko news & releases
2025 in review!
Your annual recap of everything that happened at Cliniko last year.
- Cliniko news & releases
Update your Cliniko records in bulk
You can now update or make changes to patient details, contact info, billable items, and product info all at once!
- Cliniko news & releases
What's new with Cliniko—October 2025
Keep up to date with all the latest Cliniko news and feature releases from October 2025!
- Work culture
Why you shouldn't use ChatGPT in your job applications
Love it or hate it, AI is here in a big way. But whatever your thoughts on it, using it isn’t your best strategy if you’re applying for a job at Cliniko!
- Cliniko news & releases
Use forms to automatically update your patient details!
When a patient fills out a form, their details in Cliniko can now be automatically updated. This reduces the need for you to copy data across from one place to another yourself—learn how you can let Cliniko do it for you.
- Work culture
Want to offer good customer support? Don’t turn to AI.
We recently tested an AI tool to see whether it could help our support team perform their jobs more efficiently . . . As it turns out, it couldn’t! This is what happened instead.
- Work culture
Why we don’t discount Cliniko
Not offering promotional discounts allows us to keep things fair for all our customers, which matters to us.
- Cliniko news & releases
Looking back at our partnership with Beyond the Orphanage
Beyond the Orphanage is a charity that has made a profound impact on the lives of thousands of children in need during its 17 years of operation. Here’s a look back at what they achieved and our partnership with them.
- Cliniko news & releases
What’s new with Cliniko—May 2025
Catch up on anything you might’ve missed, including the latest features and updates we released.
- Cliniko news & releases
Improvements to patient communications in Cliniko!
Learn all about how two major improvements to communications in Cliniko can save you time and help you boost patient retention!
- Practice management tips
Why passkeys are the best option for patient data security
We couldn’t be bigger fans of passkeys! They’re the quickest and easiest way to log into your Cliniko account, while also being extremely secure. Learn more.
- Cliniko news & releases
You can now use decimal quantities on invoices!
This upgrade to invoicing gives you far more precision.
- Cliniko news & releases
2024 in review!
From all the new features and updates that dropped, to our top articles, this is everything that happened at Cliniko last year.
- Cliniko news & releases
Upcoming tweaks to the Cliniko login page
We’re making some minor stylistic changes to a few pages that you see when you log into Cliniko. Here’s what they’ll look like.
- Work culture
How unconventional hiring works for us
Although our hiring process at Cliniko is unconventional, it works for us! Here’s what we do and why.
- Cliniko news & releases
What's new with Cliniko—October 2024
Keep up to date with all the latest Cliniko news and feature releases!
- Cliniko news & releases
Turn your paper notes and forms into digital templates in Cliniko automatically!
Turning your paper-based forms and treatment note templates into digital versions can now be done in a matter of seconds.
- Practice management tips
The security threat that we can’t protect you from
Learn more about infostealers—a kind of malware that’s becoming increasingly common —and what you need to do to keep your data safe.
- Practice management tips
Why it’s worth going paperless
There’s no downside to becoming a paperless practice! It could improve your clinic’s security and efficiency, as well as creating a smoother experience for your patients.
- Practice management tips
A data security checklist for the age of AI
Online scams and malicious attacks are becoming increasingly sophisticated. Are your online security practices up to date enough to protect you against a data breach?
- Practice management tips
A security checklist for onboarding new hires
Are you setting up your new team members in a way that ensures the privacy and security of your practice?
- Work culture
How Cliniko does customer support
Taking care of our customers genuinely matters to us and we’re committed to providing excellent customer support. Here’s what we do and why.
- Practice management tips
What we’ve learned about good customer service
Honest, authentic, and timely customer support never goes out of style! Here are some of our tips for making a good first impression and conveying to patients that you genuinely care about them.
- Practice management tips
Five reasons why telehealth is worthwhile
With heightened accessibility and convenience for your patients, plus more growth opportunities for you, telehealth can be a valuable addition to your practice!
- Work culture
Why we have a six-hour workday at Cliniko
Diligently spending eight hours a day at your desk doesn’t necessarily mean you’re being productive! It sounds like a paradox, but at Cliniko we feel that a shorter workday allows us to be more efficient.
- Cliniko news & releases
Cliniko community meetups are back!
Our most recent community event was a great chance for us to connect with some Melbourne customers in person, eat a lot of yummy food, and talk about all things Cliniko!
- Work culture
Authenticity in the workplace
Authenticity has never been more important! This post describes why we believe in authenticity so much at Cliniko, how we try to achieve it in our workplace, and some reasons that it might work for your business too.
- Practice management tips
Is free software really free?
It’s always nice to get something for nothing. But when it comes to software, what does “free” really mean? These are some of the hidden costs and potential dangers that you should know about.
- Work culture
Cliniko in Phuket
Here’s a rundown of what we got up to on our recent 2023 company get-together and why spending time together in person is so valuable.
- Work culture
Why employee KPIs are a bad idea
Why are so many businesses obsessed with employee KPIs? We think they’re a terrible idea. Here’s why.
- Cliniko news & releases
Happy Pride Month from Cliniko!
We’re always down to celebrate the LGBTQIA+ community and our wonderful team members who identify as part of it.
- Work culture
We miss you, Bill
We were devastated when our friend and colleague Bill Heller passed away in January. Losing this kind and gentle human being has left a void in the Cliniko team.
- Work culture
Values and ethics at Cliniko
At Cliniko we’re committed to being ethical. This post explains our values, some of the actions we take, and why it’s such a central part of the Cliniko ethos.
- Practice management tips
Why an online booking system beats phone bookings
Do your patients call you to make their appointments or book themselves in online? We think there are some major benefits to implementing an online booking system! This post takes you through exactly what those are.
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The top five insights from the Cliniko 2022 allied health survey
What were the five most interesting facts you told us in the Cliniko 2022 survey? Read on to find out!
- Practice management tips
Tips for good writing in your allied health practice
Words, words, words! How do you find the right words to connect with your patients when you’re writing for them? Give this article a read for some tips to make the writing process easier.
- Work culture
Why Cliniko has meetups
Read our thoughts on why a company meetup is one of the best things you could organise for your team.
- Practice management tips
Advice from business coaches on your top 5 practice challenges
Last year’s Cliniko survey asked allied health practitioners about the challenges you’re facing. This post takes you through the top five struggles you shared with us, and gives some tips from top industry business coaches on some steps you can take to make life easier.
- Practice management tips
Can business coaching help your allied health practice?
What does an allied health business coach do? Twelve industry coaches recently chatted to Cliniko about what makes business coaching successful, the most common misconceptions people have, and the nitty gritty of what you need to know if you’re thinking of working with a coach.
- Work culture
Giving your staff autonomy benefits your business
Flexible working gave Rachel Harkness the freedom to follow her passion and led to a whole new way of supporting customers for Cliniko.
- Work culture
Team autonomy benefits both business and people
Our autonomous, flexible workplace means that software developer Hagen Dittmer can take the time to be there for his family when they need him - no questions asked.
- Practice management tips
Rethinking traditional physiotherapy: Tim Barsellotti's online practice
Tim Barsellotti set up an entirely online physiotherapy practice and hasn't looked back. He shared his story with Cliniko.
- Practice management tips
Going Solo: Nicole Craddock’s start-up story and tips for opening your own practice
Opening your own allied health practice is a big step! Nicole Craddock recently chatted to Cliniko about opening Nicole Craddock Physiotherapy in Cape Town, South Africa.
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Together we’ve raised $87,259 for Ukraine
Over the course of a week, you gave a total of $AUD 37,259 to humanitarian and animal welfare causes. As promised, we'll be matching that amount—read on for the full update!
- Cliniko news & releases
Cliniko is matching your donations to Ukraine
We are devastated by the news coming out of Ukraine and want to help. For one week, we will match all of your donations to humanitarian and animal welfare organisations working with those affected by the conflict.
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What’s new with Cliniko — March 2022
Here's our monthly round up of all the biggest Cliniko updates, news, and events you may have missed from the last month!
- Educational events
Watch our recording of Cliniko & Coffee 2022
Curious about what the Cliniko team are working on in 2022? Wondering about new releases? Looking to up your coffee game? Our latest edition of Cliniko & Coffee covers all this and more! Catch the replay here.
- Cliniko news & releases
What’s new with Cliniko — February 2022
Find out what's been happening at Cliniko lately! Meet our new hires, learn about our upcoming Q&A event, and revisit our top updates from last year.