Telehealth

Enjoy the freedom of Cliniko's integrated telehealth software. No matter where you are—or where your patients are—you can arrange video consultations and move forward with their treatments.

A screenshot of a video consultation in progress.

To help customers treat patients from home as soon as possible, we’re releasing Cliniko’s telehealth features in a beta phase of development. Video appointments work wonderfully, and they’re secure from day one. Keep an eye out for new feature additions in the coming days and weeks.

What is telehealth software?

Telehealth software systems allow you to care for your patients through live video consultations. Just like in your clinic, you can arrange appointments with individuals or groups, perform examinations, recommend treatments, and offer follow-up care—all through a secure, high-quality video and audio connection.

Treat anyone from anywhere—you’re no longer limited by location, time zones, or travel restrictions. Got a high-risk patient who needs to stay home? An elderly client with mobility challenges? Or, someone who lives far away in a rural area? No problem! You can help all of them through your computer, tablet, or mobile device.

A healthcare practitioner on a laptop screen conducting a video consultation with a patient on a mobile screen

How it works

Patients can book an appointment by phone or by using Cliniko’s online booking system. They’ll get a confirmation email with a link that lets them easily jump into the call. That way, when their appointment time arrives, all your patient needs to do is follow the link, and they’ll be whisked away to the virtual treatment room where you’ll join them. No login or password is required—just one click and they’re in!

It really is that easy. And it’s simple for you, too!

Once your client enters the call, you’ll receive a notification that they’ve arrived. Just click the button on the appointment page to join them. That means no time wasted waiting around for no-shows.

Security and compliance

All video calls are secured with end-to-end encryption and meet the same strict privacy and security standards as other Cliniko features. You can rest easy knowing your consultations are kept between just you and your patients.

Cliniko keeps your records safe, and all of our features are designed to meet the data protection regulations of Australian Privacy Principles, GDPR, and HIPAA.

Read more about how Cliniko keeps your data secure.

Enjoy high-quality video conferencing.

Keep the conversation natural, and hold on to that personal touch your patients have come to know.

Exchange secure on-screen messages with your clients.

Share links and other resources directly with patients in the same browser window as the video.

One-click entry for patients.

Automate your confirmation messages to include a link for the appointment. They just follow it, and that’s it. No login required!

Attend appointments from any location on any device.

All you need is an internet connection and your computer, tablet or smartphone.

Enhance your appointments with screen sharing.

Diagrams, instructions, pre-recorded videos—show your patients what’s on your screen and talk about it together.

Book video appointments with groups of up to four people.

See everyone on your screen while you consult with multiple patients or practitioners at the same time.

Stay focused on your patients with ‘picture in picture’.

Open up a document or a new browser window while keeping your patient on your screen.

Immerse yourself with full-screen video.

You and your clients can block out on-screen distractions to stay fully engaged in the consultation.

Try telehealth free for 30 days

Create a Cliniko account and try every feature, including all the telehealth features, free for 30 days. Set up is quick and easy and usually takes less than 15 minutes.