2025 in review!

Re-capping has become a bit of a cultural convention and we’re here for it! As we move into 2026, we first wanted to take a moment to reflect on some of the highlights from last year.

Across 2025, you would’ve noticed some big improvements to Cliniko, including new ways to automate your communications, greater precision with invoices, the addition of passkeys, a timesaving shortcut to update your patient details, and more. With 82 connected apps now integrating with Cliniko (28 new ones joined last year), you’ll also find a range of additional options to extend what your practice can offer. And as always, we were working hard to keep Cliniko as secure and reliable as ever.

You might know that we’re committed to leaving the world a slightly better place than we found it and 2025 was no exception. In October the total amount that we’ve donated to charity over the years crossed the $3 million AUD mark! Sea Shepherd Australia became our main charitable partner and we teamed up with them to launch a t-shirt, with a gorgeous illustration from our in-house designer (there are even a few left in stock if you missed out). We also offset all our historical carbon emissions, which means we’re now officially carbon neutral since the very beginning of Cliniko!

Behind the scenes, our team had a fun year—many of us caught up face to face in November at one of our annual get-togethers (or “meetups” as we call them), which is one crucial way that we stay connected as a fully remote company. We also added six new people to our support team across the year in both the UK and Australia, giving us more capacity than ever to give you quick and helpful answers when you write in. Finally, it was an honour to be recognised for our work culture and included on the Australian Financial Review BOSS Best Places to Work list.

Here’s a roundup of anything you might’ve missed.

New features in 2025

• If you’re not using a passkey to log into your Cliniko account you’re missing out! Not only are passkeys the most secure option, they’re also by far the most convenient once you’ve set them up.
• A major upgrade to patient communications in Cliniko lets you send multiple pre-appointment reminders and follow up messages. This change means you can put more of your messaging on autopilot while also being sure that you’re reaching the specific patients that you want, whether that’s no-shows or people who haven’t rebooked.
• If you need some extra precision in your invoices, we’ve got you covered! This change to Cliniko lets you use decimal quantities, no rounding required.
• You can now set up your forms so that whenever a patient fills one out, their details are automatically updated—keep your records accurate with no need for a ton of manual data entry.
• A new changelog lets you view the details of who made changes to a patient profile and when, allowing increased auditability and transparency, and an easier way to fix any data entry errors.
• Sweeping changes don’t need to be time consuming! Administrators can now make mass updates to patient details, contacts, products, or billable items in Cliniko with the Data Import Tool!
• Enjoy clearer and more detailed reporting (especially for group appointments) with two brand new options that replace the old Appointments export—a Calendar events export and an Attendees export.
• You can now include appointment duration on invoices!

Rachel’s video library

• [VIDEO] Sea Shepherd Australia is now our main charitable partner. 2% of your customer subscription fees go towards supporting the wonderful work they do to protect the world’s oceans and marine life.
• [VIDEO] If you’re a bit unsure about what connected apps are and how to use them, Rachel is here to make things clearer! She’ll take you through how they work and why they might be useful to your practice.
• [VIDEO] Customise your Cliniko calendar to better match your needs! From colour-coding your appointment types, changing your calendar view, to handy keyboard shortcuts, we’ve got a calendar cheat sheet for you.

Coffee break reads

• Not sure about this whole passkey thing? If you don't know what they are or why we recommend them so highly for data security and convenience (we genuinely couldn’t be bigger fans of passkeys), here’s your crash course.
• Between 2014 and 2025, Beyond the Orphanage was our main charitable partner. Although they closed their doors last year having achieved what they set out to do, they changed thousands of lives and their incredible legacy will continue for a long time.
• People sometimes ask us for discounts, but there are a few reasons why we don’t offer them—including fairness and the fact that we already keep prices low.
• Last year we trialled an AI tool to help our customer support team behind the scenes. From bad writing to inaccuracies, the experience strongly confirmed our belief that AI rarely lives up to what it promises and doesn’t belong in customer support!
• In our most recent hiring rounds, we’ve been shocked by how many people are using ChatGPT to write their job applications! We talk through why this definitely isn’t your strongest move if you want to stand out from the crowd if you’re keen on a job with Cliniko and what we’d suggest doing instead.

In conclusion

That’s a wrap on 2025! If you have any questions, please reach out to us. We’ll be back with more updates soon.