Practitioners can now be notified of ALL new appointments!

Emily Gable ·

If you’re a practitioner, you can now receive notifications for all of your new bookings — not just ones made online! 🎉

Previously, new booking notifications could only be sent out if a patient made the appointment themselves. Now, however, you can set things up so that if reception (or anyone that is not you!) books an appointment, you can receive an email or SMS notification (or both)! You’ll be alerted about two minutes after the appointment has been made.

You can customise your new booking settings in your Practitioner details page:

Select the type of booking notification you want!
ettings for selecting type of booking notification.

The function is pretty similar to cancellation notifications — the only difference being that you’ll be alerted if reception (or anyone other staff member) books an appointment for you, rather than _cancels _one!

☝️Quick note: online booking notifications will be unaffected by this setting. So if you currently recive SMS notifications for appointments booked online, and select email for manually booked ones, you’ll still get SMS messages whenever a patient books an appointment through your online bookings page!

As always, let us know if you have any questions on anything!

Author information

Emily Gable is a member of the Cliniko support team, and is also the resident writer—most of what you see on Cliniko's social media pages, the Cliniko Community, and the Cliniko support site are written by her. Outside of work, she enjoys eating pizza and hanging out with her dogs.

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