Watch our recording of Cliniko & Coffee 3

There's no such thing as too much Cliniko or coffee, right? 🤔 We thought not, so our founder Joel prepared his morning V60 and answered live questions about Cliniko!

Emily Gable·

Watch our replay of Cliniko & Coffee 3

During the third episode of Cliniko & Coffee, Joel got caffeinated with the help of some delicious V60 pour over using beans from Melbourne-based Industry Beans while he answered questions about Cliniko—and coffee!

Watch the replay to learn about some Cliniko changes that are on the horizon, as well as learn the anwers to questions about existing features.

Cliniko highlights

Will Cliniko ever introduce a secure messaging system?

The short answer: maybe. The longer answer: secure messaging (which refers to the ability to send and receive documents to other healthcare practitioners in a secure way) is a rather complex process. The problem we've encountered is that there are a lot of providers that all use different secure messaging systems, and they don't all take to one another. In order to make this work through Cliniko, we'd need to link the software to multiple different systems. Joel is optimistic that we may be able to offer this in the future, but right now, he's not quite sure.

Can Cliniko automate follow-up SMS messages after an appointment?

It's unlikely we'll be building this any time soon, but there are other programs that connect to Cliniko which have been designed specifically to for this purpose! Two that come to mind are Cliniq Apps and Peptalkr.

Can you write treatment notes while on a telehealth video call?

We have plans to release the ability for notes to be written "within" the telehealth screen (so, you can type them right below the video), but it's not complete quite yet. At the moment, you can open a new tab to write your notes while the video plays in the other tab, or you can use the "picture in picture" feature. This minmizes the video so it "floats" in front of the other applications you have open—so, you can be writing notes while you watch the video play in a different area of your screen!

Coffee tip

When preparing pour over, paper filters are generally easier to use. The metal filters have larger holes, which can make it difficult to get a good brew unless the coffee grind is really fine. Joel prefers to use paper filters, and he uses the Hario paper filters that come in the box (as opposed to the ones in the plastic bag!).

Author information

Emily Gable is a member of the Cliniko support team, and is also the resident writer—most of what you see on Cliniko's social media pages, the Cliniko Community, and the Cliniko support site are written by her. Outside of work, she enjoys eating pizza and hanging out with her dogs.

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