Cookie policy

Cookies and local storage

Cookies are small files that websites place on your computer as you browse the web. A cookie's job is to hold bits of useful information about your interaction with the website that sets them. For example, a cookie placed on your computer from a website can hold information regarding what you click on, how long you spend on a page, and more.

Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. Local storage can be used to help with delivering user preferences on a previously visited website (such as remembering how you like to order the columns on your calendar).

Basically, you can think of cookies and local storage as “memory” for a website. The information in the cookie will help our website recognise if you've been here before, and if there's any preferences that you've established.

Cookies that are used on the Cliniko website

Below is a list of the cookies that we use on our https://www.cliniko.com website:

Google Tag Manager
Helps us improve our website and services.
Intercom
Used for chat and service improvements.

Cookies that are required for the Cliniko application

The Cliniko application requires the use of cookies to function correctly. Below is a list of cookies the application uses:

_cliniko_app_session
A unique session identifier for users.
browser_id
A unique identifier for the web browser.
navigation.expanded
The state of the navigation bar.
navigation.subnav.expanded
The state of the sub navigation bar.
session_id
A unique identifier for the users browsers session.
calendar.sidebar.*
The state of the calendar sidebar.
remember_user_token
Used for "Remember Me" functionality.
Intercom (third party)
Used for chat and service improvements.
Pusher (third party)
Allows for realtime communication between Cliniko and the web browser.
New Relic (third party)
Analytics and performance monitoring.