Verbalise

Never miss another patient call

When a patient calls your clinic, they are often uncertain, dealing with pain, or pressed for time. How that call is handled shapes their trust and decision to book with you.

Verbalise AI receptionists are designed, tested, and trusted by practice owners who understand that patient experience is central to bookings and clinic growth.

Your patients’ experience comes first

Most AI receptionists are designed to process calls. Verbalise was designed to engage people.

Imagine your patients being greeted by a calm, empathetic voice that listens carefully and leads conversations with confidence. Verbalise AI receptionists are trained using principles from psychotherapy, behavioural science, and ethical, patient-first sales conversations.

For new callers, this means gentle encouragement to book when appropriate. For existing patients, this means being recognised, respected, and treated with care.

Care leads to measurable results

When patient experience comes first, fewer opportunities are lost.

For example, a small podiatry clinic in the Midlands recently deployed a customised Verbalise receptionist, tailored to reflect its local patient base. Over the initial period, calls that would previously have gone unanswered resulted in:

• 22 appointments booked with £1,905 in immediate revenue
• 8 new patients onboarded with an estimated lifetime value of £5,200

These were opportunities that would otherwise have been lost.

Diary management with receptionist capabilities

Managing clinic diaries is not simple. Verbalise was purpose-built to navigate this reality. Verbalise handles the day-to-day responsibilities you would expect from a skilled clinic receptionist, including:

• Avoiding unfillable gaps while booking, rescheduling, and cancelling appointments in Cliniko
• Accounting for patient mobility needs (upstairs versus downstairs rooms)
• Reserving appropriate time for new versus returning patients
• Handling members, non-members, and insurance rules correctly
• Booking the right practitioner for the right clinical context

There’s a reason it takes time to train an excellent receptionist. These considerations are not nice-to-haves — they are essential. When diary decisions are handled poorly, frustration builds quickly for both patients and staff. Operating in full alignment with UK data protection and privacy requirements.

Built for UK clinics

Verbalise is a British company, supporting clinics across England, Scotland, Wales, Ireland, and the Isle of Man.

When you partner with Verbalise, you will be working with a UK-based team who understands:

• Private clinic workflows
• UK patient expectations
• The importance of tone, pacing, and familiarity

Verbalise also recognises that regional sensitivity matters. A Geordie accent may not suit a Teesside clinic. Aberdonian patients may respond better to an east-coast voice than a west-coast one. These details influence trust, and we take them seriously.

Truly customised (because generic AI fails clinics)

Verbalise is not a plug-and-play AI tool.

It is a premium, white-glove service for practices that want to grow without losing patient trust. During onboarding, the team will take the time to understand your clinic, your workflows, and your patients.

That depth of understanding allows them to tailor your AI receptionist precisely—not just to your diary, but to how you want patients to feel when they call.

This is the only way an AI receptionist can deliver real, long-term value.

Trusted by practice owners