Vascue

One operational spine around Cliniko

Connecting patient communication, clinical documents, booking workflows, and operational visibility without replacing the systems your clinic already uses. The AI Front Desk completes the work, while the Operational Analytics add-on turns front-desk data into practical insights.

From enquiry to completed booking

Built from real healthcare operations and by healthcare operators, Vascue's AI Front Desk goes beyond answering routine questions. It can:

• Handle patient enquiries in Whatsapp, regardless of language
• Read referral letters, clinical notes, lab results and even MRIs
• Interpret handwritten pages, completed forms, and photos
• Guide patients to the appropriate service or practitioner
• Create, reschedule, and cancel appointments directly in Cliniko
• Keep booking and patient information synchronised
• Allow staff to review or take over at any time

Operational insights from front-desk data

The Operational Analytics add-on helps clinics understand what is happening across their front desk. Teams can ask questions in plain language and uncover insights such as:

• Average response times
• Common patient questions
• Service quality and enquiry trends
• Workload patterns and operational bottlenecks

Patient privacy built in

Vascue is designed for sensitive healthcare operations, with patient-data masking, role-based access, audit logs and human review controls. Vascue is ISO 27001 certified.

Proven in real healthcare operations. Across live deployments, Vascue has:

• Served more than 8,000 patients
• Handled more than 150,000 messages
• Reported 99.5% response accuracy
• Supported more than 1,000 examination items within a live private-hospital workflow