Routiq
Automatically follow up with patients who haven’t booked in a while with personalised re-engagement that brings them back into your clinic!
Patient re-engagement for allied health
Routiq connects with Cliniko to identify patients who haven’t booked in a while and helps bring them back through thoughtful, personalised follow-ups.
It automatically re-engages patients through friendly SMS, email, and WhatsApp messages that align with your clinic’s tone of voice, helping you build lasting relationships and keep your calendar consistently full.
Features
Patient insights: quickly discover which patients haven’t booked in 3, 6, or 12 months. You can also see how many appointments they’ve had and who your most valuable long-term patients are.
Automatic follow-ups: Routiq re-engages inactive patients automatically through SMS, email, and WhatsApp—all messages are personalised based on the patient profile and your clinic’s communication style.
Clinic-specific tone of voice: messages are drafted in your clinic’s tone, ensuring that communication always feels authentic and personal.
Actionable reports: receive weekly summaries showing how many patients remain inactive, which ones have rebooked, and where the next opportunities lie.
How Routiq compares
Other platforms force you to manually export patient lists and use generic campaigns. Routiq syncs directly with Cliniko, automatically knowing which patients are overdue, their treatment history, and their practitioner - then uses that real context to personalise every message through AI.
Most platforms blindly send all scheduled messages. Routiq's sequences automatically stop when patients reply or book, preventing awkward follow-ups after they've already rebooked. Conversion tracking is automatic - no manual matching needed.
Built specifically for Cliniko practices, not a generic tool you have to configure. You get detailed analytics on each message step, showing exactly what drives rebookings.
Customer feedback from Routiq:
One of my biggest gripes was managing all the follow-ups—Routiq now does it all for me, from patient communications to bookings. It’s freed up so much time to focus on the business.
Alister Cran, founder, Surf Rehab.