MIEA AI Assistant

How MIEA is different

MIEA is not just a chatbot. It is a fully customisable agent, that works with your clinic staff to make their jobs easier. You decide how much or how little should be automated by it.

Built for patient communication on WhatsApp, and by supporting all the languages that your patients may use, including Malay, Chinese, and Tamil, you can rest easy knowing that your patients are understood.

The more your team and patients interact with MIEA, the smarter and more accurate it becomes. Every conversation helps train MIEA to perform better over time.

Once implemented, MIEA is fully autonomous, working quietly in the background, and only notifying the team when needed! It also integrates directly into Cliniko keeping admin tasks to a minimum.

What does MIEA do?

• Handles patient communcations on WhatsApp
• Answers common patient enquiries automatically
• Handles appointment requests and confirmations synced directly into Cliniko
• Sends reminders and follow-ups based on your Cliniko schedule
• Collects feedback and flags service issues
• Guides patients through your services and booking options
• All conversations are managed centrally. Staff can take over manually without needing to share personal phone numbers.

What are clients saying