Lyngo AI Receptionist
The smartest AI phone answering receptionist for Cliniko — book appointments, handle questions, and take messages reliably. Built with love 💜 for healthcare.
Lyngo answers every call instantly — so you never miss a patient call again. Whether they want to book, reschedule, cancel, ask a question, or leave a message, Lyngo handles it on the spot, just like a virtual receptionist would. It connects directly to your Cliniko account and existing clinic number, so your workflows and automations stay exactly as they are.
Lyngo is designed with the highest standards of security, reliability, and compliance. Unlike systems strung together from third-party tools, Lyngo's proprietary platform delivers enterprise-grade performance and full compliance with healthcare privacy laws and GDPR. It complies with Australia’s Privacy Act (APPs), New Zealand’s Privacy Act and Health Information Privacy Code, the UK & EU GDPR and Data Protection Act to ensure health data is secure, lawful, and consent-based.
Core features
Smart booking: Books callers into the right appointment type — designed to handle complex workflows.
Patient records: Creates new records or personalises calls for returning patients — saving time and improving experience.
Appointment management: Reschedules or cancels within your policies — always nudging toward reschedules over cancellations.
FAQ handling: Answers common questions like parking and prep, while staying clinically safe and accurate.
Human escalation: Seamlessly transfers calls or captures clear, detailed messages for your team.
Flexible cover: Use Lyngo full-time, after-hours, or just during peak periods — whatever suits your clinic.
Accent selection: Choose from a range of uniquely trained voice actors to reflect your clinic’s tone.
No tech setup needed: The team handles the entire setup. With white-glove onboarding, anyone can get started.
Built to Scale: Multi-location support, audit logs, training guides, and regular updates.
Not all software is the same
A lot of off-the-shelf AI phone systems don’t have compliant, secure handling of data and create fragile systems with hidden risks. This can lead to:
- Dropped patient calls
- Inaccurate bookings or duplicated admin
- Security risks with your data
- Risk of non-compliance in clinical sensitive conversations
- Leading to more work and stress for your already-stretched team
Purpose-built from the ground up
In 2023, Lyngo launched the world's first AI phone receptionist for Cliniko. From day one, they focused on getting the things that matter right — reliability, compliance, security, and a patient experience that feels natural and human.
They don’t just deliver powerful software — they partner with your clinic to make sure it fits how you work, supports your team, and helps your patients feel looked after.
We've had fantastic feedback from callers — one even said it’s “freakishly good”! Really appreciate the work the Lyngo team have put in. Thanks again!
Cameron, Australian Physiotherapist.
Absolutely amazing service that saves us hours a day! Our patients are in love with Lyngo and cannot believe how sophisticated the system is.
Guy, British Physical Therapist.