Lyngo AI Receptionist

In 2023, Lyngo launched the first ever AI phone answering service for Cliniko. As of 2026, it has answered more than 420,000 patient calls for 1,500+ practitioners, from Australia and New Zealand to the UK, Ireland and Canada. Those calls have shaped how Lyngo handles real patients in physiotherapy, chiropractic, podiatry, osteopathy, psychology, speech, OT, exercise physiology and more. Lyngo partners with industry leading organizations such as Physio First, Clinic Mastery, and HMDG.

Why do clinics choose Lyngo AI?

Most say a missed call is a missed patient. But an AI that gets your call wrong can be much worse.

Lyngo answers your clinic's calls whenever you need it to, handles queries, and books, reschedules or cancels appointments directly in Cliniko. Most importantly, it's built to get the booking right, not just sound human.

Lyngo runs on its own infrastructure, built by a team with more than a decade of experience building and running software at companies like AWS and Woolworths. Because Lyngo owns its platform, security, compliance, and reliability stay in its control, and its team can investigate any call, fix booking logic, and test improvements before they reach your clinic. Lyngo's own monitoring for clinical voice calls watches every clinic around the clock for downtime, security threats and booking mistakes, and the team fixes issues in-house, often the same day.

How Lyngo AI helps clinics

Call answering: works with any phoneline, you keep your number.

Smart booking: right practitioner, appointment type and duration, however complex the diary.

Every request, one call: as many bookings, changes and questions as the caller needs.

Group and family bookings: classes, couples and families together.

Patient records: finds returning patients, creates new ones.

Reschedules and cancellations: follows your policy, always offering a reschedule first.

No limit on simultaneous calls: no hold, no voicemail, however busy it gets.

Two-way SMS: confirmations and reminders patients can reply to, to reschedule or cancel, with changes made straight in Cliniko.

Payments and deposits: a secure Stripe link by SMS, and Lyngo checks the payment before confirming the booking.

Outbound calls: rebooks sick days and brings lapsed patients back.

Picks up where it left off: if outbounds go to voicemail, Lyngo remembers why it called when the patient calls back.

Every channel: your existing number or a marketing number, plus WhatsApp and website chat.

Unlimited FAQs: answered from your clinic's information only. Never clinical advice, and urgent calls go straight to your team.

Human handover: transfers live calls or captures detailed messages for your team.

Full visibility: recordings, transcripts, and every booking tagged "Lyngo" in Cliniko.

Coverage that fits your clinic

Use Lyngo full-time, after hours, or only when the line is busy, across every practitioner and location. It runs everywhere from solo practices in the UK to one of Australia's largest allied health groups, across 57 locations and 94 practitioners.

Stay in control

Manage what Lyngo can, and cannot access. Review every call's recording, transcript and summary in the Lyngo portal, and assign follow-ups to your team.

How Lyngo works with Cliniko

No sales call needed. Start on your own, or chat with our helpful team anytime. Connect Cliniko to Lyngo in 3 minutes. Most clinics are set up the same day and Lyngo’s team in Australia and the UK guides you through and supports you until you are 100% satisfied.

Patient data is safely handled and encrypted on Lyngo's own servers, with audit logs and an independent security test every year. Lyngo complies with the Australian Privacy Principles, UK and EU GDPR, New Zealand’s Privacy Act and PIPEDA, supporting clinics across Australia, New Zealand, the UK, the EU and Canada.

What clinics say