Heron

Heron helps clinics capture and manage every patient inquiry, without adding pressure to the front desk.

Integrated directly with Cliniko, Heron answers calls 24/7, books and reschedules appointments, captures structured intake information, and logs call summaries, all within your existing workflows.

Heron securely connects to Cliniko to:

• Check real-time availability for practitioners, ensuring no double bookings occur
• Handle new bookings or reschedule requests, without adding additional burdens to your admin staff
• Match or create patient records to keep your records organised
• Automatically sync structured notes and call summaries to the patient records in Cliniko.

Your team continues working in Cliniko, Heron simply extends it! Patients are asked if they consent to using the AI service. If the patient does not consent, they'll be transferred to a member of the team. If at any point, the patient asks to speak to a member of the team, they too will be transferred.

Compliant with the New Zealand Privacy Act, the Australian Privacy Act, and the Australian Privacy Principles, to ensure that your patients' data stays secured.

Benefits for Cliniko users

• Never miss a call, including after hours and overflow
• Reduce front-desk interruptions
• Capture more appointment-related enquiries
• Keep communication organized in one unified inbox