HealthVoice

What is HealthVoice

HealthVoice is a natural-sounding AI phone receptionist that answers patient calls, 24/7. Integrated with Cliniko, the friendly AI receptionist automates routine administrative tasks while maintaining a warm, professional patient experience.

For clinics

HealthVoice transforms your front desk experience by automatically handling appointment bookings, cancellations, and rescheduling. When a patient calls, the friendly AI receptionist greets them, verifies their identity for privacy compliance, checks real-time practitioner availability, and books appointments directly into your Cliniko account, all while maintaining natural conversation without forcing patients to navigate frustrating phone menus.

The AI receptionist helps capture call overflow and lower the administrative burden on your reception team, allowing them to focus on the patient experience and in-person care. It eliminates phone queue delays, operates after hours without additional staffing costs, and maintains a consistent approach to patient intake, verification, and detailing appointment notes.

HealthVoice can answer FAQs about your clinic by tapping into its knowledge base, such as practice hours, services offered, and practitioner information. It can also recognise medical emergencies and route them appropriately. Reassuringly, every interaction is logged for compliance and quality assurance.

For patients

The natural and friendly AI receptionist can book, cancel, or reschedule appointments at any time of day while respecting patient privacy through proper identity verification before sharing any personal information.

Patients receive instant confirmation of their appointments and can easily check their upcoming visits or find the next available slot with their preferred practitioner.

HealthVoice brings modern convenience to healthcare practices, while maintaining the personal and professional touch patients expect from their trusted clinic.