BookedSolid
A complete AI phone receptionist solution for Cliniko, automating patient communications, appointments, reminders, and payment workflows.
Automate every patient call and message with AI
BookedSolid is an all-in-one AI receptionist and patient communications platform for allied health clinics, enabling patients to automatically book, cancel, and reschedule appointments 24/7.
Clinics can also run automated appointment reminders, patient recalls, and more with AI, all in one place. BookedSolid connects easily to your Cliniko account via an API key to deliver a seamlessly integrated experience.
Built from the ground up with no third-party agent building tools. This allows for a continuous flow of new features and improvements, along with strict compliance for UK and EU GDPR, the Australian and the New Zealand Privacy Acts.
Core features
Call & SMS answering: 24/7 automated call and SMS answering to handle a variety of patient requests.
Book appointments: patients can book new appointments as well as reschedule or cancel existing ones.
New and existing patients: regardless of whether a patient has visited your clinic before or not, they can book themselves in, with new patient records created instantly in Cliniko.
Knowledge base: upload information in order to provide answers to a variety of key patient questions.
Human transfers: patient requests can be easily escalated to a member of the team by call transfer or email notification.
The most complete AI receptionist
Multiple communication channels: five different communication channels, including phone calls and two-way SMS.
Website widget: patients can book, reschedule, and cancel directly through the website chatbot on your website.
Pre-payments: take deposits or full payments for appointments up front through the Stripe integration.
Appointment reminders: patients can respond directly to their appointment reminder SMS to reschedule or cancel their upcoming appointment.
Patient follow-ups: schedule automated recalls to existing patients for a variety of different purposes.
BookedSolid is now a big part of our business, helping us with funnelling our patients through the booking pathway with ease. It's easy to use even for the non tech savvy people and changes only take a few seconds to implement live. Customer service is top notch and the team is always looking to bring in new features. The Podiatry Group, UK
We are blown away with BookedSolid. We hardly need to answer our phone or reply to e-mails anymore and this has saved us hours of time. BookedSolid has made our practice run much more efficiently and also helped us cut down on admin/personnel costs! The Healing Centre, NZ