Aeva AI

AI receptionists for healthcare

Aeva AI connects with Cliniko and your phone line to provide a virtual receptionist that answers every call with a clear and friendly AI-generated voice. Patients receive instant assistance without waiting, which makes your practice accessible 24/7, even during peak times or after hours.

Key features

Appointment management: Aeva can book, reschedule, and cancel appointments in Cliniko, directly over the phone.

Caller Identification: Aeva recognises returning patients, instantly via their phone number, eliminating repetitive identificaiton questions and making calls more personalised.

FAQ knowledge: train the AI receptionist to answer up to 50 common patient questions like services, pricing, and opening hours.

Message taking: if a patient needs to speak to someone or asks something outside of Aeva’s knowledge, they can leave a priority message for your team to follow up.

Multiple call handling: no more wait times for your patients, as Aeva can handle multiple calls at once, even after hours.

How does Aeva's AI receptionist compare to competitors?

Other AI tools can leave gaps in the patient experience, and often leave practice managers with a sour taste about AI. Instead of trying to do everything, Aeva is focused on doing one thing and doing it right— answering the phone.

Through the Aeva AI web app, users can tailor their AI receptionist with lots of additional features and custom scripting, ensuring every interaction aligns perfectly with their brand and workflow.

Aeva is built to be reliable and ensure that your patients get a smooth, natural, and professional experience every single time they call you. It may not be the cheapest option, but it's not trying to be—Aeva aims to be the best.

Feedback from Aeva AI customers