Aeva AI Receptionist

Why use Aeva AI

Every missed call is a lost booking. Many clinics can’t answer every call during the business day and after hours rarely anyone does. Aeva always answers and can book, reschedule, or cancel appointments directly in Cliniko, so the diary keeps filling when no one is at the front desk.

Aeva is designed to be used by allied health modalities and MSK. Physio, chiro, podiatry, osteo, psychology, speech, OT, massage therapy, and more. It understands how each discipline runs, from appointment types to cancellation rules, and it has handled over 210,000 patient calls. Rather than building everything from scratch and being limited by what one company can fund, Aeva runs on the best voice technology in the world, with the compliance agreements across every provider already handled.

Most new clinics arrive by referral. Behind the AI is a real team that sets up every account and picks up the phone when a clinic needs a hand.

How Aeva AI helps clinics

Answers and books 24/7: No matter the day or time, every call can be answered and booked straight into Cliniko.

Handles complex calls: up to five actions in one call. Whole families booked on one number, practitioner-specific rules followed, and cancellations turned into reschedules.

Recognises returning patients: matched to their Cliniko record so they don’t have to repeat themselves, with an SMS confirmation for every booking at no extra cost.

Makes outbound calls: rings lapsed patients to rebook them, and helps refill the diary when a practitioner cancels.

Takes deposits over the phone: collects a booking deposit during the call, for clinics that want fewer no-shows.

Chats on the clinic’s website: the Aeva Website Concierge greets every visitor, answers their questions in a real back-and-forth, and guides them to a booked appointment in Cliniko.

Answers up to 300 clinic FAQs: generated from the clinic’s own website and limited to clinic-approved information. Aeva gives no clinical advice and escalates emergencies to a person immediately.

Improves every month: Aeva learns from real calls, so accuracy keeps climbing.

Backs up reception: takes the overflow with warm transfers and detailed messages when staff are with patients.

Stays under the clinic’s control: scripts, rules, and voice are set by each practice, and are highly customisable for unique setups.

How Aeva AI works with Cliniko

Aeva connects to the clinic’s existing phone system and number, and links directly to Cliniko (setup guide). Setup is self-serve and takes up to an hour, with one-on-one support available whenever it’s needed. Most clinics take their first AI-answered call the same day. It scales from solo practitioners to large groups; one Australian group runs Aeva across 28 locations.

Patient data is stored on encrypted servers in Australia with full audit trails. Aeva’s compliance with the Australian Privacy Principles has been independently assessed, and it also meets the New Zealand Privacy Act and the UK & EU GDPR.

What clinics say