A thought about biased reviews
A current trend for software businesses like ours, is to do a review of themselves vs a competitor. If we were doing that, this would be a review of Cliniko vs Nookal.
The problem is, these pages aren’t really a true review. The company hosting it does the minimum to provide what looks like a balanced review of both systems, while clearly how their own is superior. At best, the review will be factually correct and just have bias, at worst they can be outright fictitious.
The reality is, you’ll never find great information comparing two systems, when it’s written by one of those systems.
So why does Cliniko have a Nookal 'review' page like this?
The same reason others do, it’s great for SEO (search engine optimization). When someone searches for the difference between Cliniko and Nookal, or perhaps even searches for Nookal only, there’s a good chance this page will appear in the results (you may have even found it that way now).
For us, this can be a really good way to get extra awareness about Cliniko, while people are looking to choose a Practice Management Software system (I’ve thrown in a buzz word there, because it does well in SEO for us).
With that said, we need this page to help us with our marketing. We don’t however want to produce one of those biased reviews, so instead we just want to be candid with you.
Where to from here?
Here’s the thing… we don’t know a lot about Nookal. We would rather spend our time improving and supporting Cliniko than playing with our competitor’s systems. We also actively like to not be influenced by what we’ve seen elsewhere, so we can design solutions truly for the problem at hand, not just do what others have done.
But, here's what Corey Rickit, Founder of StudioX Phys, has to say about Nookal vs. Cliniko:
'We used Nookal, we used that for a number of years. We found that Nookal was ok for what we needed it for. We found that the reporting wasn’t the best. The reporting was inaccurate at times and it made knowing your numbers really tough. So, the biggest challenge was that we didn’t know our numbers because their reporting system wasn’t helping us to get the numbers be needed.
Also, [Nookal's] support team wasn’t great so every time we had a question it would usually take a couple of days for them to get back.— Corey Rickit - Founder of StudioX Phys
You had to lodge a support ticket and there was no online chat or anything like that. So for your practice management software I’d highly recommend using Cliniko.
We’ve just switched over to Cliniko and we’ve found it really great for what we need it for. It’s got great support. It’s got online chat. It’s easy to use. It’s easy to change into if you’re using an old practice management software like Front Desk or Nookal, or anything of that nature. We’ve found that Cliniko is always innovating as well. They seem to be keeping up to date with the latest and greatest of what’s going on in the industry. I know the main guy who owns Cliniko is really involved with a lot of practice owners who he seeks advice around what they could be doing differently. So if you’re looking for a great practice management software to use, I highly recommend using Cliniko.'
Don’t leave just yet though! You’re probably here because you’re looking for software for your healthcare business and it’s very tough to choose which one to use. We don’t want to have wasted your time bringing you here, so we’ve compiled some tips on how to choose a Practice Management Software system (yep I need to use that phrase more than once in here). Spoiler: none of the tips include trusting a comparison review written by one of the systems themselves.
“Aha!” you might be thinking, “Now they’re going to give me biased tips that make Cliniko look good”… and you’d be kind of right. You see the tips below are actually quite good ways to choose a Practice Management System, and surprise, if you’re choosing based on a good methodology, you end up with Cliniko looking good, because it is! Tada! And our marketing person thought I wasn’t going to sell Cliniko here.
We hope the tips below can help you a bit. When you’re done reading them, you might also want to go and check out some other pages of this website, to see what Cliniko is all about… you’re here anyway right?
6 tips for choosing software for your healthcare business
1Can you afford it?
If you can’t afford it, there’s no point seeing how good it is. First step is make sure it meets your budget. Most systems will have a pricing page on their website.
We don’t believe price should be your deciding factor, you don’t need to choose the cheapest, the system you choose will be very important to your business. It just needs to be affordable, to be considered, and hopefully offers you more value than it costs.
You can find our Cliniko pricing very easily. Of note, Nookal also have their pricing shown on their website. Do be sure to check the fine print underneath, there may be some extra charges on top of the plans.
2Is it compliant for you to use?
If you’re considering Cliniko and Nookal, you’re likely storing patient information. There are laws the govern the storage of sensitive information like this. It’s important to choose a system that’s “built for purpose” and meets the privacy requirements.
There’s a good chance Cliniko will meet these requirements for you, but you’ll need to see our Security page to confirm, based on your region and needs.
3Does it have the features you need?
It wouldn’t be much good if the system was affordable and met regulations, but didn’t actually do what you need. So best to check that out too! Practice Management Systems are generally quite comprehensive when it comes to feature sets. Just make sure the things you know you need, are handled by the system you choose.
You can see most of our features on our aptly named Features page. We’re pretty sure Nookal also has features… that’s the kind of diligent review this is.
4Does it work on the devices you use?
Are you on Mac or PC? Do you want to use it on your iPad, Galaxy Tab, iPhone, Android Phone, or Sandwich Toaster? You’ll want to make sure it works on all the devices you plan to use. One step better, make sure it’s great on those devices, not just that it works.
As a note, Cliniko works on all of those devices above, except one… but we won’t tell you which.
5What is the support like?
Let’s face it, no matter how good the system is, you’re going to be needing support at one time or another. It’s best to not wait until then to find out it’s rubbish.
You can of course read about companies support on their website, but we’ve never spotted a website that says “Our support is terrible, 98% of people hated speaking with us… and that’s from the small portion that actually got through”. That said, there’s plenty of companies where that would be accurate.
Our tip, try it out. That’s when you’ll find out the truth. Want to try ours out? There’s a little chat bubble in the bottom-right corner. Go see who’s on the other end!
6Do a free trial!
Similar to above, you can’t believe everything you read on a companies website. Like those less than honest comparison reviews, websites have a tendency to highlight the good points, and skim over (omit) the bad. Any system that you consider, should be offering you a completely free trial. Changing systems is a big deal, you shouldn’t be going into that blindly.
Start a free trial with all the systems you’re considering, and really kick the tyres, make sure you’re making an educated decision based on what you’ve seen, not just what you’ve been told.
At a glance, it would look like Cliniko and Nookal might be similar, we do think the free trial will help you separate them.
The above tips are certainly our main recommendations, if you’re still looking for other ways to analyse them, we’ve got some bonus tips for you:
- Is the system regularly improved?
- What is the up-time/availability like of the system?
- Does the company communicate well about changes or issues?
- How fast is the system to use?
- What is the usability like? Is it easy to use without training?
Thanks for reading
We know this isn’t what you came here for, so thanks for making it this far. If we thought we could do a fair comparison between Cliniko and Nookal we’d have done so. Integrity is important to us and we didn’t want to put a misleading review out into the world.
We obviously do know of Nookal (otherwise we wouldn’t have created this page), and we think Cliniko is a pretty decent pick if you’re going to choose. The best thing to do from here is to find out for yourself. Our number one tip is to try the systems out, and you can start a free 30-day trial with Cliniko in just 30 seconds. Enjoy!