Redesigning the Appointment

We’re currently working on redesigning how the appointment looks in the calendar.  Specifically the form you see when creating or editing an appointment, and also the popup you get when clicking on an appointment.

We’re doing this for a few reasons:

  • We are working on adding group bookings/classes to Cliniko and the current forms/display does not allow for it.
  • Compatability with different devices is a priority for us; we want to make it better on phones, tablets and computers.
  • Over time we have added more functionality to the appointments, but never did a full redesign. If we had all the information we have now when we originally designed the appointments, we would have done it differently.



Cliniko Recent Updates

Well, it’s been a while since our last update! We’ve been up to a lot of good stuff over the past month, and there’s no shortage of updates and changes to Cliniko! The full list and details can be found over on the Updates and Changes part of our Announcements forum. In a nutshell, though, here’s a list of what’s been updated:

  • You can now add discounts to invoices.
  • There’s a new placeholder for messages (the patient identification number).
  • We’ve fixed a typesetting bug on invoice PDFs that caused text to overlap with the footer note.
  • If you have multiple practitioners with the same first name, their last initial will show up on the calendar—this should help to ease any confusion about who’s scheduled for what!
  • The dashboard is now hyperlink-friendly. If you type in an email address or a URL, it will automatically get formatted into a clickable link.
  • Bounced emails will be forwarded to you.
  • The “Contacts” list is now searchable by occupation, so if you need to search for someone by their specialty, you can!
  • Importing data is easier—Cliniko is now less strict about the type of data that’s included in your spreadsheet. Additional attempts will be made in order to convert and import your data.

That’s it for now! We’ll continue to keep you posted you with recent changes as they come, and don’t forget to check out the Updates and Changes forum for real-time news on our latest bug fixes and releases.

Until next time!


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Security vulnerability in Internet Explorer

There’s been a security vulnerability found in Internet Explorer versions 6 through to 11 (basically all of them).

Internet explorer is a web browser, the default one installed on Windows computers. If you haven’t actively downloaded a different browser, chances are you use it.

This is a pretty serious vulnerability that would let a hacker gain full user permissions over your computer, allow them to install programs, view and delete data, and much more. All you’d need to do is visit a malicious website set up for this.

We always advise people to use Google Chrome as it’s faster and more secure. This really validates that advice and we strongly recommend you switch to Google Chrome if you haven’t already.

It’s a free download at can be found here

Just to be clear, this has nothing to do with Cliniko. It doesn’t even matter if you’re using a web-based practice management system or not. If you use Internet Explorer to browse the internet, this affects you.

You can read more about the vulnerability here

Safe browsing everyone!


Security Announcement: Heartbleed (CVE-2014-0160)

We’d like to let you know about a severe security vulnerability that has just been announced and has affected the majority of the internet.  This is not something you need to be alarmed about, but something you should be aware of. As always, the security of your information is our top priority and we’d like you to know what has been going on recently.

On the 8th of April, 2014 at 3:30am AEST, a bug known as Heartbleed (official reference CVE-2014-0160) was publicly announced. This bug is a serious vulnerability in the popular OpenSSL cryptographic software library.

OpenSSL is a library used by most online systems (estimated 66% of the internet) to handle secure internet traffic.  Secure internet traffic is the HTTPS (or green lock) you see in your browser URL when using secure sites such as Online Banking, Credit Card Forms and Cliniko.

How it affected Cliniko

At Cliniko, we were using the affected OpenSSL library (as is the majority of the internet).  This means that Cliniko was vulnerable to this security flaw.  Whilst vulnerable, we have no reason to believe that any attack was made on our systems or any data was exposed.

What we have done about it

Since the public release of this information on 8th of April, 2014 at 3:30am AEST, we worked as quickly as possible to secure our systems from this vulnerability.  By 9th of April, 2014 at 5:55am AEST we no longer used the vulnerable version of OpenSSL and had re-keyed our SSL certificates (the appropriate actions required to resolve this security issue).

What you should do

Whilst we have no reason to believe any information was exposed from Cliniko, we do recommend you change all your passwords to something new and secure. This is playing it very safe, but we think that’s the best approach when it comes to security.

We also recommend you change all your passwords with other internet services (eg. facebook, internet banking, email, etc.) too.  Importantly, you need to wait until these services have secured themselves from this vulnerability before you proceed with changing your password.


This is the largest security vulnerability to hit the internet that I can recall. It is a big deal and we think you should know about it. We also don’t believe any attack has been made against Cliniko and that your data is still in the safest place possible.  We’ve acted very quickly and fixed our systems as fast as possible.  We are no longer exposed to this vulnerability.

We do recommend you change your passwords in Cliniko and all other online systems once you know they have fixed the issue.

If you want to find out more, google “Heartbleed”, it’s quite a popular topic right now.

If you have any questions about this at all, please do let us know and we’ll provide any assistance we can.


Cliniko Recent Updates.

Hi everybody! It has been an exciting few weeks here are Cliniko and our development team has been very busy. We have released several new features and updates!

  • New dashboard design and new larger fonts.
  • Added the ability to reorder the practitioners on the appointment calendar.
  • Added support for the Vietnamese Dong currency.
  • Allowed the use of the same email address across multiple Cliniko accounts. This is a great feature for virtual reception companies or staff who may work at several different clinics.
  • Added the patients email address to the online bookings email the practitioner receives.
  • And finally the big one! The ability to copy the last treatment note, more on this below.

We have received many requests to add the ability to copy a previous treatment note and we listened!  This is great if your treatment notes are similar each time.  It will copy the last note into your current one, so you can quickly make changes and save it.

It will copy from the last treatment note of the same type, from the same patient.

It’s as easy as clicking a link!


That is all for this post, until next time.



Calling Cliniko support is even easier now!

It’s now easier to call us if you’re in Ireland, New Zealand or South Africa. We’ve now got phone numbers in each of these countries now.

Just to be clear, it doesn’t mean we have offices there, just that it will come through to our support team, and be a local call for you.

We get asked from time to time why we do not publish support hours on our website. We like to have the flexibility to answer your calls anytime. Our team is spread all over the world. When you call Cliniko it rings everyone’s phone simultaneously and whoever is available picks up. I know many times we have answered calls on a late Saturday night or early Sunday morning. If for some reason we are not available just leave us a voicemail and we will call you back within a couple hours.

As always, you can find our phone numbers here



Give us a call sometime. We would love to hear from you!



Cliniko Recent Updates

Hello all! I am back after a bit of a hiatus. Lots of exciting features have been released since my last update. You can get fully caught up here: Without further ado here are some recent changes.

  • Added a provider number field to the contacts section.
  • Changed the format of the times in online bookings from 24 hour time to AM/PM.
  • Added the business name to the patient appointments list.
  • Refreshed and updated the Cliniko header to a new design.

As you can see we are off to a big start to 2014. Everyone at Cliniko is really looking forward to a huge year. We have a lot of great improvements planned and the entire team is fired up.

Until next time!



Prioritising Customer Support

Customer Support is very important to us at Cliniko.  It’s important to us because it’s important to you.

We’ve seen many of our competitors with messages on their website like “Our support will be closed from the 23rd of December 2013 until 6th of January 2014″.  We think this is irresponsible.  Practice Management Software is mission critical to healthcare businesses, we won’t just disappear for a period when people might need us.

With this in mind, I’m really proud to see some of our support statistics over the last few weeks, during the “Holiday Period”.

These statistics are for support tickets between 23rd of December 2013 and 3rd of January 2014. (more…)


Cliniko changes week ending 6 November 2013

It is time once again for your weekly Cliniko update. We concentrated on fixing a few bugs and preparing for our rollout to the new online bookings tool.

Changes this week.

  • Added description field to both appointment types and practitioners for future online bookings rollout.
  • Corrected the format of Dr, Mr, and Mrs (removed the period).
  • Add titles Sir and King.
  • Fixed issue where letters were incorrectly displaying genders as a number.
  • Appointment deletion now correctly deletes associated invoice and payment.

If you want to see all the details just head over to:

Until next week!




Cliniko changes week ending 30 October 2013

Hello all! Time for your weekly Cliniko update. Just a week until our Cliniko meet up in Melbourne. I have about 50 things on my to-do list before I leave so my post will be short this week.


  • Additional placeholders for appointment reminders.

We introduced a load of new placeholders you can use to customize your appointment confirmation and reminder messages. The one placeholder I think is really awesome is the appointment type. Remind your patients not only about the appointment but WHY they are visiting. Perfect for multi-disciplinary clinics!

Bug Fixes

  • Fixed the default file name when saving an invoice as a PDF file.
  • Fixed an issue when selecting a treatment note template on iPads running iOS7.

As always you can get all the details here:

That is all for this week, have a wonderful week!