{"componentChunkName":"component---src-templates-blog-post-show-template-js","path":"/blog/practice-tips/mailchimp-and-cliniko/","result":{"data":{"sanityBlogPost":{"title":"What is MailChimp?","subTitle":null,"date":"23 November, 2015","category":{"base":{"slug":{"current":"blog"}},"title":"Practice management tips","slug":{"current":"practice-tips"}},"slug":{"current":"mailchimp-and-cliniko"},"video":null,"featuredImage":null,"author":{"name":"Clint Beeken","image":{"asset":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://cdn.sanity.io/images/3rd8yckx/production/676cad0f24c53e16966946a4804a888e8c05b7af-420x304.png?rect=58,0,304,304&w=96&h=96&auto=format","srcSet":"https://cdn.sanity.io/images/3rd8yckx/production/676cad0f24c53e16966946a4804a888e8c05b7af-420x304.png?rect=58,0,304,304&w=96&h=96&auto=format 96w,\nhttps://cdn.sanity.io/images/3rd8yckx/production/676cad0f24c53e16966946a4804a888e8c05b7af-420x304.png?rect=58,0,304,304&w=320&h=320&auto=format 320w,\nhttps://cdn.sanity.io/images/3rd8yckx/production/676cad0f24c53e16966946a4804a888e8c05b7af-420x304.png?rect=58,0,304,304&w=420&h=420&auto=format 420w","sizes":"(min-width: 96px) 96px, 100vw"}},"layout":"constrained","width":96,"height":96,"placeholder":{"fallback":"data:image/png;base64,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"}}}},"company":null,"_rawByline":[{"_key":"XYevvhQM","_type":"block","children":[{"_key":"zwIxti3b","_type":"span","marks":[],"text":"Clint is one of our rockstar support team. He's pretty awesome but hasn't written us a bio for this profile, and we have to hit a 140 character limit."}],"markDefs":[],"style":"normal"}]},"meta":null,"_rawBody":[{"_key":"oxJ14wnv","_type":"block","children":[{"_key":"ZfIAb2gy","_type":"span","marks":[],"text":"MailChimp is one of the best email marketing programs out there, trusted with sending more than 600 million emails every single day. It’s a cloud-based software program (like Cliniko!) that allows you to send marketing emails, automated messages, and targeted campaigns."}],"markDefs":[],"style":"normal"},{"_key":"ua6zfD1M","_type":"block","children":[{"_key":"Jhq6Focg","_type":"span","marks":[],"text":"Why should I use MailChimp?"}],"markDefs":[],"style":"h2"},{"_key":"rTMep2FL","_type":"block","children":[{"_key":"U9HqJPiC","_type":"span","marks":[],"text":"MailChimp makes it super easy to communicate with your clients by email. It gives you the power of having your own personal publishing platform: perhaps you want to start an email newsletter with tips and tricks on staying healthy; send a personalised email to a select few of your patients; or even start an automated email with some specials and discounts for birthdays. You write the content and MailChimp will take care of the rest for you."}],"markDefs":[],"style":"normal"},{"_key":"0Q6RZFmA","_type":"block","children":[{"_key":"kfTaB9Y5","_type":"span","marks":[],"text":"Let’s dig into a few of their key features now!"}],"markDefs":[],"style":"normal"},{"_key":"8ceEkur7","_type":"block","children":[{"_key":"zLUMKiLa","_type":"span","marks":[],"text":"Campaigns"}],"markDefs":[],"style":"h2"},{"_key":"7MhNP8s0","_type":"block","children":[{"_key":"samxH414","_type":"span","marks":[],"text":"Campaigns are your basics of email marketing. A campaign in MailChimp is a simple mass mail-out to your database. You can customise the email templates to your clinic’s colour scheme, write all of your text from scratch, use placeholders to automatically add important personal details (such as the recipient’s first name!), and see statistics about how many people are reading your email, or clicking links found in it."}],"markDefs":[],"style":"normal"},{"_key":"r2wo81Yr","_type":"block","children":[{"_key":"lwTrqhKF","_type":"span","marks":[],"text":"What can you write a campaign about? Literally anything! Here’s an example of a mail-out from "},{"_key":"aRdRGJAE","_type":"span","marks":["e7f0dc4e75b1"],"text":"Toronto Health"},{"_key":"6yJHYNZE","_type":"span","marks":[],"text":", one of the businesses that uses Cliniko and MailChimp together:"}],"markDefs":[{"_key":"e7f0dc4e75b1","_type":"link","href":"http://www.torontohealth.com.au/"}],"style":"normal"},{"_key":"KqMcMCWw","_type":"editorImage","alt":"Clinic article about soft tissue injury.","asset":{"_id":"image-cd4a1737b5daaed050bdde598749f333c0baf1d0-580x1162-jpg","_type":"sanity.imageAsset","_rev":"UJooaBqXtL6wBtM80AviWB","_createdAt":"2019-08-23T16:54:17Z","_updatedAt":"2019-08-23T16:54:17Z","assetId":"cd4a1737b5daaed050bdde598749f333c0baf1d0","extension":"jpg","metadata":{"_type":"sanity.imageMetadata","dimensions":{"_type":"sanity.imageDimensions","aspectRatio":0.4991394148020654,"height":1162,"width":580},"hasAlpha":false,"isOpaque":true,"lqip":"data:image/jpeg;base64,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","palette":{"_type":"sanity.imagePalette","darkMuted":{"_type":"sanity.imagePaletteSwatch","background":"#424b53","foreground":"#fff","population":1.62,"title":"#fff"},"darkVibrant":{"_type":"sanity.imagePaletteSwatch","background":"#6a5b1a","foreground":"#fff","population":0,"title":"#fff"},"dominant":{"_type":"sanity.imagePaletteSwatch","background":"#c7b7a1","foreground":"#000","population":6.65,"title":"#fff"},"lightMuted":{"_type":"sanity.imagePaletteSwatch","background":"#c7b7a1","foreground":"#000","population":6.65,"title":"#fff"},"lightVibrant":{"_type":"sanity.imagePaletteSwatch","background":"#d0d879","foreground":"#000","population":0.58,"title":"#000"},"muted":{"_type":"sanity.imagePaletteSwatch","background":"#ad7755","foreground":"#fff","population":0.3,"title":"#fff"},"vibrant":{"_type":"sanity.imagePaletteSwatch","background":"#e1d084","foreground":"#000","population":2.24,"title":"#000"}}},"mimeType":"image/jpeg","originalFilename":"0*GJ8aYkho9H9p5fmo.jpg","path":"images/3rd8yckx/production/cd4a1737b5daaed050bdde598749f333c0baf1d0-580x1162.jpg","sha1hash":"cd4a1737b5daaed050bdde598749f333c0baf1d0","size":448944,"url":"https://cdn.sanity.io/images/3rd8yckx/production/cd4a1737b5daaed050bdde598749f333c0baf1d0-580x1162.jpg","filename":"0*GJ8aYkho9H9p5fmo.jpg","width":580,"height":1162,"placeholderUrl":"https://cdn.sanity.io/images/3rd8yckx/production/cd4a1737b5daaed050bdde598749f333c0baf1d0-580x1162.jpg?rect=0,146,580,870&w=%width%&h=%height%&q=80","id":"image-cd4a1737b5daaed050bdde598749f333c0baf1d0-580x1162-jpg","children":[],"parent":null},"position":"normal"},{"_key":"a2NufUOH","_type":"block","children":[{"_key":"VDFBjniB","_type":"span","marks":[],"text":"As you can see, you can get a lot done in just one email! In this email, Toronto Health have branded the email with their logo, "},{"_key":"gyjG2Ol4","_type":"span","marks":["eaa01aa1e446"],"text":"linked to their blog"},{"_key":"altwTOqD","_type":"span","marks":[],"text":", provided info on a special deal, and given the recipients some basic health information. This type of campaign can be an effective way to promote awareness, help heal more patients, and grow your practice. And that’s just the start of what you can do! With segmenting, you can dig deeper and give out even more specialised information."}],"markDefs":[{"_key":"eaa01aa1e446","_type":"link","href":"http://www.torontohealth.com.au/blog/"}],"style":"normal"},{"_key":"hcjzfTOz","_type":"block","children":[{"_key":"twHMf40A","_type":"span","marks":[],"text":"Segmenting"}],"markDefs":[],"style":"h2"},{"_key":"fSAHECM5","_type":"block","children":[{"_key":"UFDqyc1M","_type":"span","marks":[],"text":"Sometimes you want to aim your email at a certain group of your patients in your database. This is where segmenting can help out! When creating a campaign, you can segment your list based on some of the details that we send across to MailChimp. For instance, if you want to target people who have been to a certain practitioner in your account, then you can segment the list according to the “Latest Practitioner Seen” information that we send across! While we don’t send every bit of data available for each patient in your Cliniko account across to MailChimp, you can also go outside the integration to provide some amazing communications!"}],"markDefs":[],"style":"normal"},{"_key":"UuG9lsM8","_type":"block","children":[{"_key":"qTRamJFk","_type":"span","marks":[],"text":"As an example of moving outside the integration, let’s say you’ve done some data analysis and you’ve found out that tradespeople are more susceptible to back problems than other professions. Now, you want to target the tradespeople in your account that haven’t come into your clinic in a while, so that you can get them back into your practice and provide some care for those back problems! You can use Cliniko’s "},{"_key":"iaZ0EVe2","_type":"span","marks":["1aa300d72f6c"],"text":"Data Export function"},{"_key":"On2wiRIh","_type":"span","marks":[],"text":" to get all your Patient Details, including “Occupation” and “Last Appointment Date”, out into a spreadsheet format. Once you sort and filter your spreadsheet to only include tradespeople who you haven’t seen in a couple of months, you can use MailChimp’s "},{"_key":"Dgx0LNUW","_type":"span","marks":["10e6ff4803b5"],"text":"Data Import process"},{"_key":"9rubbhTr","_type":"span","marks":[],"text":" to create a new list, and then create a targeted campaign!"}],"markDefs":[{"_key":"1aa300d72f6c","_type":"link","href":"https://support.cliniko.com/hc/en-us/articles/204618120-Can-I-Export-My-Data-"},{"_key":"10e6ff4803b5","_type":"link","href":"http://kb.mailchimp.com/lists/growth/import-subscribers-to-a-list"}],"style":"normal"},{"_key":"pLlevT7Z","_type":"block","children":[{"_key":"G7LtKdjl","_type":"span","marks":[],"text":"Automation"}],"markDefs":[],"style":"h2"},{"_key":"nA0iN59W","_type":"block","children":[{"_key":"hRB1HDbh","_type":"span","marks":[],"text":"Everything you’ve read so far is part of MailChimp’s free subscription (at the time of writing, if you have less than 2000 email addresses in your database, you can use MailChimp’s free level!). "},{"_key":"kEv2VeY1","_type":"span","marks":["2feb8f0d8208"],"text":"MailChimp’s Automation function"},{"_key":"AXF9jEeR","_type":"span","marks":[],"text":", while part of the paid plans, can be a super powerful tool. You may already know how awesome automation is, as you may have experienced it with Cliniko’s own automated Confirmation Emails and Reminders, but let’s have a look at how it could work for you in MailChimp!"}],"markDefs":[{"_key":"2feb8f0d8208","_type":"link","href":"http://mailchimp.com/resources/guides/working-with-automation/html/"}],"style":"normal"},{"_key":"pFn2avzE","_type":"block","children":[{"_key":"GygJI09u","_type":"span","marks":[],"text":"With automation, you can set-and-forget tasks that you would normally do manually. One of the most common tasks is the Birthday Email! A lot of clinics like to reach out to their patients on or around their birthday, perhaps with special offers or even just with a message of goodwill. With MailChimp, you can set up your database’s Date Of Birth field to be a “trigger” for an email. Thus, when the date of birth comes around for your patient, they’ll get an email automatically!"}],"markDefs":[],"style":"normal"},{"_key":"bRJjQOqc","_type":"block","children":[{"_key":"7wXU4ZmR","_type":"span","marks":[],"text":"Another example would be a “Reactivation Campaign”. Since Cliniko sends across the “Latest Appointment Date” field to MailChimp, you can set up an automated email to go out a certain amount of time since their Latest Appointment Date. For example, if that Date was 6 months ago, an automated email can be set up to send on that 6-month-later date, prompting them to come back and book an appointment. With this form of automation, MailChimp is a great piece of software that you can use to help you keep your patients coming back and staying healthy!"}],"markDefs":[],"style":"normal"},{"_key":"SicZTEmc","_type":"block","children":[{"_key":"nFWDM5p6","_type":"span","marks":[],"text":"Legal stuff"}],"markDefs":[],"style":"h2"},{"_key":"mwul9T9q","_type":"block","children":[{"_key":"C8mRFMGR","_type":"span","marks":[],"text":"MailChimp takes care of all the legalities surrounding spam laws and enforces unsubscribe links on all emails sent. They really take all of these important legal matters seriously, and you can find out more about that on "},{"_key":"on6SLUAa","_type":"span","marks":["abb194d0277a"],"text":"their website"},{"_key":"1mUqLrD1","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"abb194d0277a","_type":"link","href":"http://templates.mailchimp.com/concepts/"}],"style":"normal"},{"_key":"rUmgy56K","_type":"block","children":[{"_key":"re9cFVAT","_type":"span","marks":[],"text":"Integrating Cliniko with MailChimp"}],"markDefs":[],"style":"h2"},{"_key":"Q0o1qbJa","_type":"block","children":[{"_key":"O1gMJrtx","_type":"span","marks":[],"text":"Cliniko has integrated with MailChimp as it provides an intuitive system for making sure that your clinic has excellent communications with your patients. We built this integration from our end, as MailChimp have robust developer tools that we can use to make sure that the integration is as seamless as possible. We also make sure it’s easy as possible to integrate, which is why we have a "},{"_key":"tdMxq7c1","_type":"span","marks":["28c420691a76"],"text":"handy set up guide"},{"_key":"MpJEqUx6","_type":"span","marks":[],"text":" that runs you through everything from signing up with MailChimp, all the way through to integrating with your account!"}],"markDefs":[{"_key":"28c420691a76","_type":"link","href":"https://support.cliniko.com/hc/en-us/articles/204618500-Integrating-Cliniko-with-your-MailChimp-Account"}],"style":"normal"},{"_key":"sl7TN0G5","_type":"block","children":[{"_key":"kdZrp96E","_type":"span","marks":[],"text":"We like MailChimp, and, in fact, we use it for our newsletters too! We really believe that you can utilise this integration to make the most out of your communications to your patients, help you retain and reactivate you patient list, and make some really cool emails! Don’t forget, if you have any questions about the integration, "},{"_key":"zQXnPgjA","_type":"span","marks":["bcd869a4b8cc"],"text":"reach out to our awesome support team"},{"_key":"nHpp5uJ1","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"bcd869a4b8cc","_type":"link","href":"https://www.cliniko.com/contact/"}],"style":"normal"}],"description":null,"readNext":[]},"allSanityBlogPost":{"edges":[{"node":{"title":"Humans of Cliniko: Jasmin from customer support","subTitle":"Jasmin from our customer support team chats about what her workday looks like and sheds some light on how it all unfolds behind the scenes when you write in to us with a question. ","description":"Get to know some of the human faces behind Cliniko, starting with Jasmin from our customer support team!","slug":{"current":"humans-of-cliniko-jasmin-from-customer-support"},"_rawBody":[{"markDefs":[],"children":[{"marks":[],"text":"Whether it’s our customer support, software development, or content creation, we’re a group of humans working hard to make Cliniko the best it can be. In this series, we’d like to introduce you to some of the faces on the team who make it all happen.","_key":"2fd16f1f90c00","_type":"span"}],"_type":"block","style":"normal","_key":"9e7b8d08effc"},{"markDefs":[{"href":"https://www.cliniko.com/blog/work-culture/how-cliniko-does-customer-support/","_key":"366ce88ee31c","_type":"link"}],"children":[{"_type":"span","marks":["366ce88ee31c"],"text":"Our support team (or “supps” as we call them)","_key":"43b42bd416fe0"},{"_type":"span","marks":[],"text":" are a group of 23 dedicated people around the globe who are on hand to answer your Cliniko questions almost anytime. These folks come from varied backgrounds and bring a whole range of diverse knowledge to the team, but the one thing that’s consistent is that they’re friendly, able to put themselves in your shoes, and genuinely keen to help.","_key":"43b42bd416fe1"}],"_type":"block","style":"normal","_key":"46798d9d0a70"},{"_key":"9e578caa786a","markDefs":[],"children":[{"_type":"span","marks":["strong"],"text":"Meet Jasmin","_key":"df01fdb764370"}],"_type":"block","style":"h4"},{"_key":"00cc056772cc","markDefs":[],"children":[{"_type":"span","marks":[],"text":"If you’ve ever written to us wanting help with Cliniko, you might’ve chatted to Jasmin. She’s usually based in Adelaide, Australia, though she has been known to hop around the globe in search of sunny weather—running shoes and a stack of books in tow.","_key":"4638c0cbc9720"}],"_type":"block","style":"normal"},{"children":[{"_type":"span","marks":[],"text":"Before joining the team in 2023, Jasmin spent six years in the South Australian police force. “We all know how good shift work is for your body,” she jokes. “It's really nice to have a routine and my circadian rhythm not totally played with.” And while she acknowledges that working at Cliniko is very different to the day-to-day experience of being a cop, she enjoys the feeling of being useful. “I know it's a bit cliché, but coming from a background of helping people, it’s lovely to be able to still do that at Cliniko,” she says.","_key":"ccec33943cf60"}],"_type":"block","style":"normal","_key":"f6d21439a85c","markDefs":[]},{"markDefs":[],"children":[{"_type":"span","marks":["strong"],"text":"A typical workday for Jasmin","_key":"47bfa5a3192d0"}],"_type":"block","style":"h4","_key":"9217d74ac11f"},{"_type":"block","style":"normal","_key":"3eb4fa07d7fa","markDefs":[],"children":[{"marks":[],"text":"Cliniko’s work culture has a strong emphasis on flexible hours. For an early bird like Jasmin, this typically means an early start and an early finish. “In summer, because the sun rises a lot earlier, I'll usually get up and go for a beach walk, get a coffee, and then I'm home in time for a 7.30am start. I tend to work in a block, so I'll work until 1.30pm, then I have my afternoon free to do whatever I want. I feel like I still have a whole day to do things after work. Depending on the weather, I'll finish up and either go to the gym, for a run or a walk, or read my book, then see friends or organise dinner. It's pretty good.”","_key":"4966dbc125f00","_type":"span"}]},{"style":"normal","_key":"b5d21ba0e9e7","markDefs":[],"children":[{"_type":"span","marks":[],"text":"As we’re a fully remote company, there’s no office to be at and this means that the team can work from anywhere. This is something that Jasmin also appreciates. “On days when the weather is sunny, I'm not spending all day inside,” she says. “Today I'm working from the beach because it's a glorious day and I can!”","_key":"45439bd926ec0"}],"_type":"block"},{"children":[{"text":"What happens behind the scenes when you write in","_key":"22a8ce02e07f0","_type":"span","marks":["strong"]}],"_type":"block","style":"h4","_key":"7b0eb17ae810","markDefs":[]},{"_key":"14150cf4a680","markDefs":[],"children":[{"_key":"7054337f127c0","_type":"span","marks":[],"text":"So what occurs on our end when you write in with a question? Intercom is the software that we use for customer support and when someone writes in, their query (or “ticket”) lands in a big inbox that all the support team can access. “From there, everyone can look at the one ticket or one person can look at it, but we’ll slowly filter through responding,” Jasmin explains. “I’ll read a customer’s query and either start answering or ask them questions if I’m not entirely sure what they mean.”"}],"_type":"block","style":"normal"},{"children":[{"_key":"e732d8ecc1cc0","_type":"span","marks":[],"text":"Sometimes members of the team who are in the same time zone will jump onto a group call or a “huddle” to use Slack’s terminology (Slack is our team’s communication platform) just to chat while they work. “We’re not talking the whole time,” Jasmin says. “But if a tricky ticket comes in, we’ll discuss it and at least you’re talking, not just typing the whole time.” Having social elements in the workday helps a lot for an online company like ours."}],"_type":"block","style":"normal","_key":"c641f8370ce5","markDefs":[]},{"markDefs":[{"_type":"link","href":"https://www.lastpass.com/","_key":"fd50e2eac082"},{"_type":"link","href":"https://1password.com/","_key":"6ff448f19d33"}],"children":[{"_type":"span","marks":[],"text":"Tickets can vary. While there are some issues that frequently arise, like people forgetting their password (pssst, get yourself a password manager like ","_key":"02fbc62bcad20"},{"_key":"02fbc62bcad21","_type":"span","marks":["fd50e2eac082"],"text":"LastPass"},{"_type":"span","marks":[],"text":" or ","_key":"02fbc62bcad22"},{"_type":"span","marks":["6ff448f19d33"],"text":"1Password","_key":"02fbc62bcad23"},{"text":", folks!) sometimes a customer’s problem can be a bit unusual. “There can be some odd ones as well,” Jasmin says. For example, on occasion something as seemingly simple as using a different browser can impact a customer’s experience with Cliniko, which means that the supps are always thinking on their feet and trying to solve problems quickly and efficiently.","_key":"02fbc62bcad24","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"3285fab2cf93"},{"children":[{"marks":[],"text":"Sometimes, however, an issue requires our software developers’ input to resolve it. “That's the hardest part of the job,” Jasmin admits. “When you've got something that's tricky and you’ve tried troubleshooting so many different things and then you have to tell the customer they’ll need to wait for our developers to have a look into it. It's never what you want to say.”","_key":"3811049255710","_type":"span"}],"_type":"block","style":"normal","_key":"da1108b6753f","markDefs":[]},{"markDefs":[],"children":[{"text":"What does she love about the job?","_key":"6618e5097dc00","_type":"span","marks":["strong"]}],"_type":"block","style":"h4","_key":"b857c30cfc71"},{"children":[{"_type":"span","marks":[],"text":"Luckily, the job has more gratifying moments than demoralising ones. “It's definitely the most rewarding when you can help someone who is really stressed,” Jasmin shares. “Most of the time that happens when people can't log in—which is why we get back to them the quickest, because we know they need access to Cliniko. It feels really meaningful to be able to help.”","_key":"c61091e7da610"}],"_type":"block","style":"normal","_key":"3854e0408a44","markDefs":[]},{"_key":"0b63ee13394b","markDefs":[],"children":[{"_key":"7f2e331609850","_type":"span","marks":[],"text":"“But it's always the most fun when you get a bit of back and forth with the customer. I know they’re working, and I am too, but it's great when someone cracks a joke, or I do, and then they keep responding. It makes my day better, and I hope it makes theirs a bit better as well. We’re communicating online, so it’s a nice reminder that we’re all human. It’s not like I'm talking to a robot either—I'm talking to a real human in their clinic. It makes a big difference, having human connection.”"}],"_type":"block","style":"normal"},{"style":"normal","_key":"b57345961d2a","markDefs":[{"_type":"link","href":"https://www.cliniko.com/blog/work-culture/values-and-ethics-at-cliniko/","_key":"70b3c4738b00"}],"children":[{"_type":"span","marks":[],"text":"And that sentiment is at the heart of how we approach everything at Cliniko. Whether it’s trying to make the world a slightly better place through ","_key":"5dbf7db9b2160"},{"_type":"span","marks":["70b3c4738b00"],"text":"our charitable donations","_key":"5dbf7db9b2161"},{"_key":"5dbf7db9b2162","_type":"span","marks":[],"text":", investing in our human team rather than outsourcing jobs to AI, or our approach to customer service, we strongly believe in the value of the human."}],"_type":"block"},{"markDefs":[],"children":[{"text":"\n","_key":"54c4def95f5b0","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"421f7cfc3179"}],"image":{"alt":"A photograph of Jasmin from Cliniko with a dog on a blue background with decorative illustrations","asset":{"url":"https://cdn.sanity.io/images/3rd8yckx/production/cfa2ffc6c7d316f765081a1480af3a8ffedbbff9-1536x1072.png","metadata":{"lqip":"data:image/png;base64,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","dimensions":{"width":1536,"height":1072}}}},"category":{"title":"Work culture","base":{"slug":{"current":"blog"}},"slug":{"current":"work-culture"}}}},{"node":{"title":"Are browser extensions a data security risk?","subTitle":"They’re very tempting to download, but from a data security perspective browser extensions are a massive threat. Convenience versus risk is a balancing act, but when you’re the custodian of your patients’ sensitive health information, you can’t be too careful.","description":"Every time you install a browser extension, you’re opening up your practice (with all its sensitive patient information) to the possibility of a data security breach.","slug":{"current":"are-browser-extensions-data-security-risk"},"_rawBody":[{"_key":"4cf67cebf448","_type":"block","children":[{"_key":"e53b817017e80","_type":"span","marks":[],"text":"We all love making life easier for ourselves and browser extensions certainly help with this. They’ll block that annoying ad from popping onto your screen yet again or sniff out the discounts for you when you’re shopping online. When it comes to your practice, they can catch the typo in the draft email to your patient, help you format your treatment notes, or transcribe your words into text. But they also come with significant security risks and you have to ask yourself: is it really worth it?\n\n"},{"_key":"9da95241d49b0","_type":"span","marks":["strong"],"text":"What is a browser extension?\n"},{"_key":"9833ada5dec4","_type":"span","marks":[],"text":"\nFirst up, let’s start with some basic terminology. Your browser is whichever software program you use to explore the internet—like Google Chrome, Firefox, or Safari. A browser extension is software that sits on top of your browser and customises it or gives it added functionality. Browser extensions can be handy tools for modifying the webpages you visit (such as automatically translating a foreign language website into English or blocking a popup) and helping you perform tasks online (for example, checking your spelling and grammar). Adobe Acrobat, AdBlock, Grammarly, and Google Translate are all common browser extensions that you might be using.\n"}],"markDefs":[],"style":"normal"},{"_key":"f19b9d614945","_type":"block","children":[{"_key":"bd375f0bb3240","_type":"span","marks":["strong"],"text":"What’s the risk?"},{"_key":"f74cec632e4c","_type":"span","marks":[],"text":"\n\nThe problem is that a browser extension has high levels of access to your computer; it sees what you see and knows what you type in. This includes a lot of sensitive and confidential data like your bank details, information for your online accounts including your usernames and passwords, any patient records on your computer, your browsing history and cookies—basically everything. By design, browser extensions can even re-write the websites that you visit, for example to hide or censor things. In short, they’re powerful pieces of software. "}],"markDefs":[],"style":"normal"},{"_key":"d971aa8e4e7b","_type":"block","children":[{"_key":"d6008b5fc87a0","_type":"span","marks":[],"text":"Given all of this, if an extension you’re using ever ends up infected with malware (malicious software), you’re toast! Suddenly, all that sensitive information you’re inputting into your computer is tracked, recorded, and relayed back to whoever is controlling the malware. It can then be published in a data dump or sold on the dark web. We chatted about this when we gave "},{"_key":"d6008b5fc87a1","_type":"span","marks":["f6c11320fc77"],"text":"a warning about infostealers a while back"},{"_key":"d6008b5fc87a2","_type":"span","marks":[],"text":", which is exactly the risk that browser extensions pose too. We’re not being alarmist when we say that it’s a big risk to download them!"}],"markDefs":[{"_key":"f6c11320fc77","_type":"link","href":"https://www.cliniko.com/blog/practice-tips/the-security-threat-that-we-cant-protect-you-from/"}],"style":"normal"},{"_key":"70fffe493787","_type":"block","children":[{"_key":"af31a3fe9af20","_type":"span","marks":[],"text":"Even if you know who made the extension (which is not always the case), you’re still putting a lot of faith in whoever produced it to behave ethically. Even if you do trust them and the software is completely legit to begin with, it’s also possible for an extension to be compromised somewhere down the road unbeknownst to anyone. The company developing the software might have the best of intentions and produce a totally safe product for years—until, at some point, a cybercriminal manages to sneak in some malware and suddenly the product is corrupted."}],"markDefs":[],"style":"normal"},{"_key":"9906f5e81e1b","_type":"block","children":[{"_key":"8476525ab17b0","_type":"span","marks":[],"text":"Another big danger is that you could download what you think is a legitimate browser extension from the app store, which is actually a fake. Malicious software posing as the real deal can be very tricky to spot. "},{"_key":"8476525ab17b1","_type":"span","marks":["ffb389f7eb7c"],"text":"In 2025, an investigation by Koi Security revealed that 18 malicious extensions had infected 2.3 million users across Chrome and Edge"},{"_key":"8476525ab17b2","_type":"span","marks":[],"text":". Likewise,"},{"_key":"8476525ab17b3","_type":"span","marks":["c76081e41020"],"text":" there was a recent incident where 50,000 Firefox users were compromised"},{"_key":"8476525ab17b4","_type":"span","marks":[],"text":". These programs were all in the official app store and looked completely authentic and identical to the legitimate versions—even appearing on screen with a verification badge, hundreds of reviews, and thousands of installations. Most people wouldn’t be able to tell the difference.\n\n"},{"_key":"dac7179e1e150","_type":"span","marks":["strong"],"text":"What can you do to stay safe?\n\n"},{"_key":"dac7179e1e151","_type":"span","marks":[],"text":"In a perfect world, you wouldn’t install browser extensions at all! But that’s pretty hardline and of course security has to be balanced with practicality. For what it’s worth, however, our in-house privacy expert at Cliniko only has one extension installed on his computer! This speaks volumes about how risky extensions can be. Another solution that’s similarly extreme but also effective is to have a second device without browser extensions that you use for work. Again, however, that’s not necessarily realistic for a lot of people."}],"markDefs":[{"_key":"ffb389f7eb7c","_type":"link","href":"https://www.koi.ai/blog/google-and-microsoft-trusted-them-2-3-million-users-installed-them-they-were-malware"},{"_key":"c76081e41020","_type":"link","href":"https://www.koi.ai/blog/inside-ghostposter-how-a-png-icon-infected-50-000-firefox-browser-users"}],"style":"normal"},{"_key":"8c0e77225911","_type":"block","children":[{"_key":"64ef12c708090","_type":"span","marks":[],"text":"When it comes to more middle ground solutions, as a minimum, make sure that you only install extensions from a reputable source. And be aware that trust is a point in time. In other words, you might have full trust in an extension when you install it, but you don’t know what could change in the future. For example, the product could be sold to someone else, or the code could be changed or infiltrated without you knowing. At the end of the day, installing an extension—even one you trust in the moment—will always come with a risk."}],"markDefs":[],"style":"normal"},{"_key":"00fdd2ed1a86","_type":"block","children":[{"_key":"b8be97c664700","_type":"span","marks":[],"text":"It’s true that browser developers like Google are currently working towards making their extensions safer, "},{"_key":"b8be97c664701","_type":"span","marks":["13a725b01d91"],"text":"for example by implementing a new platform to tighten security"},{"_key":"b8be97c664702","_type":"span","marks":[],"text":". But this is still a work in progress and can’t be relied upon just yet."}],"markDefs":[{"_key":"13a725b01d91","_type":"link","href":"https://www.zdnet.com/article/google-chrome-is-killing-more-extensions-than-you-think-is-your-old-favorite-on-the-list/"}],"style":"normal"},{"_key":"fdb45547600f","_type":"block","children":[{"_key":"3da1159de7870","_type":"span","marks":[],"text":"As for steps that you can take, it’s a good idea to do a review every 6 or 12 months to make sure that every extension you’re using looks legit, though admittedly this can be hard to analyse. When you’re conducting a review, also check the permissions and make sure that they line up with what the extension is meant to be doing. An ad block extension shouldn’t need to access your camera or microphone, for example! Lastly, consider whether you even need the extension anymore—you might’ve installed a coupon extension over the festive season or a translation extension during an overseas trip, neither of which you really need anymore. If they’re not essential, you’re much safer to remove them."}],"markDefs":[],"style":"normal"},{"_key":"f58a2df52f8f","_type":"block","children":[{"_key":"1ed3e510c6b50","_type":"span","marks":[],"text":"On top of that, make sure you’re doing "},{"_key":"1ed3e510c6b51","_type":"span","marks":["32d4b42acdfd"],"text":"all the regular security stuff we always recommend"},{"_key":"1ed3e510c6b52","_type":"span","marks":[],"text":". In particular:"}],"markDefs":[{"_key":"32d4b42acdfd","_type":"link","href":"https://www.cliniko.com/blog/practice-tips/security-checklist-for-onboarding-new-hires/"}],"style":"normal"},{"_key":"efb303971a0a","_type":"block","children":[{"_key":"527113524a7a0","_type":"span","marks":["strong"],"text":"Use a passkey"},{"_key":"527113524a7a1","_type":"span","marks":[],"text":": if it’s an option, "},{"_key":"527113524a7a2","_type":"span","marks":["8119c1b38319"],"text":"passkeys are the best security measure you can take"},{"_key":"527113524a7a3","_type":"span","marks":[],"text":". You can definitely "},{"_key":"527113524a7a4","_type":"span","marks":["256f03ac313b"],"text":"use a passkey for your Cliniko account"},{"_key":"527113524a7a5","_type":"span","marks":[],"text":", which we recommend you do."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"8119c1b38319","_type":"link","href":"https://www.cliniko.com/blog/practice-tips/why-passkeys-are-the-best-option-for-patient-data-security/"},{"_key":"256f03ac313b","_type":"link","href":"https://help.cliniko.com/en/articles/10287538-using-passkeys-to-log-into-cliniko-a-detailed-overview"}],"style":"normal"},{"_key":"43bdf6a5d6de","_type":"block","children":[{"_key":"4d4753531a860","_type":"span","marks":["strong"],"text":"Switch on multi-factor authentication (MFA)"},{"_key":"4d4753531a861","_type":"span","marks":[],"text":": if you’ve used Cliniko for a while, you’ll know that we love MFA! There’s a reason for this, though; it’s highly effective for many kinds of security threats. By requiring you to use a second device (like a phone) to authorise any attempt to log in, it prevents someone who might have access to your username and password from accessing your online accounts. Make sure you’ve got MFA enabled for your Cliniko account and even consider "},{"_key":"4d4753531a862","_type":"span","marks":["32593e99fdd2"],"text":"enforcing it across your team"},{"_key":"4d4753531a863","_type":"span","marks":[],"text":"!"}],"level":1,"listItem":"bullet","markDefs":[{"_key":"32593e99fdd2","_type":"link","href":"https://help.cliniko.com/en/articles/3378963-require-all-users-on-your-account-to-use-2-factor-authentication"}],"style":"normal"},{"_key":"41adfb277553","_type":"block","children":[{"_key":"67814bd9a5890","_type":"span","marks":["strong"],"text":"Create strong passwords"},{"_key":"67814bd9a5891","_type":"span","marks":[],"text":": go for length here! The longer, the better. This is significantly more effective than just doing a mix of upper case, lower case, numerals, and special characters."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"ec6d590b68ed","_type":"block","children":[{"_key":"0affa00b58100","_type":"span","marks":["strong"],"text":"Don’t re-use passwords"},{"_key":"0affa00b58101","_type":"span","marks":[],"text":": keep your passwords unique across platforms. It might feel inconvenient, but this is not an area to be lax about. Store them in a password manager (like LastPass or 1Password) if it’s a struggle to keep track of them all."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"6e9092dd3316","_type":"block","children":[{"_key":"dd688aec79090","_type":"span","marks":["strong"],"text":"Regularly check whether your account has been compromised"},{"_key":"dd688aec79091","_type":"span","marks":[],"text":": "},{"_key":"dd688aec79092","_type":"span","marks":["e59ecaf7a483"],"text":"Have I Been Pwned"},{"_key":"dd688aec79093","_type":"span","marks":[],"text":" is a website that allows you to check if your email address has been involved in any known incident where data has been publicly exposed."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"e59ecaf7a483","_type":"link","href":"https://haveibeenpwned.com/"}],"style":"normal"},{"_key":"479c16dbc11b","_type":"block","children":[{"_key":"b4ec5e876c320","_type":"span","marks":[],"text":"Taking security seriously sometimes means less convenience, but at the end of the day, some extra nuisance when you’re browsing online is always worth the alternative of a data breach."}],"markDefs":[],"style":"normal"},{"_key":"af6a6d1aa6c3","_type":"block","children":[{"_key":"6b5e479d8b6b0","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"}],"image":{"alt":"Illustration of browser extension security risks showing a worried laptop user, extension icons, a surveillance eye, and an unlocked padlock representing privacy and security threats.","asset":{"url":"https://cdn.sanity.io/images/3rd8yckx/production/516bc811f8ddd6e93d471a2a2843d4ae661237c7-1536x1072.png","metadata":{"lqip":"data:image/png;base64,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","dimensions":{"width":1536,"height":1072}}}},"category":{"title":"Practice management tips","base":{"slug":{"current":"blog"}},"slug":{"current":"practice-tips"}}}},{"node":{"title":"Practitioners can now receive notifications for rescheduled appointments!","subTitle":"Enable automatic SMS and email notifications for when an appointment is moved.","description":"Stay on top of any adjustments made to your calendar with notifications for Cliniko appointment changes.","slug":{"current":"practitioners-can-now-receive-notifications-for-rescheduled-appointments"},"_rawBody":[{"_key":"bbcd0ab7c5df","_type":"block","children":[{"_key":"e81a6cdc365b0","_type":"span","marks":[],"text":"It’s always helpful to get a clear heads-up when your schedule changes, and now you can! Practitioners can enable rescheduling notifications to stay effortlessly in the loop whenever an appointment is moved."}],"markDefs":[],"style":"normal"},{"_key":"565e5d5ff842","_type":"block","children":[{"_key":"d309c376886b0","_type":"span","marks":[],"text":"It’s quick to set up and helps keep your day running smoothly. No need to constantly check your calendar and no surprises—just simple, reliable updates in real time."}],"markDefs":[],"style":"normal"},{"_key":"5cdfe273ae7f","_type":"editorImage","alt":"Screenshot of a booking rescheduled email from Cliniko. ","asset":{"_ref":"image-e290148f43fcfb881f0a6145212838c6df7e7f6b-1660x1396-png","_type":"reference"},"position":"normal"},{"_key":"3111e64dc7b4","_type":"block","children":[{"_key":"fe940aeaa795","_type":"span","marks":[],"text":"When rescheduling notifications are enabled, Cliniko can let you know straight away when another team member moves one of your appointments."}],"markDefs":[],"style":"normal"},{"_key":"9ea4333aa4d4","_type":"block","children":[{"_key":"0409e2e54e210","_type":"span","marks":[],"text":"You can choose:"}],"markDefs":[],"style":"normal"},{"_key":"cdee5b987012","_type":"block","children":[{"_key":"3453484661410","_type":"span","marks":[],"text":"How you’re notified, whether that’s by email, SMS, or both."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"15319cb10236","_type":"block","children":[{"_key":"12c6daab60370","_type":"span","marks":[],"text":"When you’re notified, whether that’s for changes to all appointments or only for those within the next 1-14 days."}],"level":1,"listItem":"bullet","markDefs":[],"style":"normal"},{"_key":"2a95992e9986","_type":"block","children":[{"_key":"54dbc00aca820","_type":"span","marks":[],"text":"Turning on rescheduling notifications is quick and easy:"}],"markDefs":[],"style":"normal"},{"_key":"c462d1b4b0df","_type":"block","children":[{"_key":"cd9e66c5e9e80","_type":"span","marks":[],"text":"Within Cliniko, head to "},{"_key":"cd9e66c5e9e81","_type":"span","marks":["strong"],"text":"My info"}],"level":1,"listItem":"number","markDefs":[],"style":"normal"},{"_key":"5e2907245f4c","_type":"block","children":[{"_key":"899f23f489a50","_type":"span","marks":[],"text":"Select"},{"_key":"899f23f489a51","_type":"span","marks":["strong"],"text":" Edit your practitioner settings"}],"level":1,"listItem":"number","markDefs":[],"style":"normal"},{"_key":"5e0b5aca709f","_type":"block","children":[{"_key":"c330e926475d0","_type":"span","marks":[],"text":"Scroll down to "},{"_key":"c330e926475d1","_type":"span","marks":["strong"],"text":"Calendar rescheduling notifications"}],"level":1,"listItem":"number","markDefs":[],"style":"normal"},{"_key":"a10e6f8214af","_type":"block","children":[{"_key":"2c153d0ecc6f0","_type":"span","marks":[],"text":"Choose your preferences"}],"level":1,"listItem":"number","markDefs":[],"style":"normal"},{"_key":"ccb9c4cfc9bd","_type":"block","children":[{"_key":"08afcde994c90","_type":"span","marks":[],"text":"Save"}],"level":1,"listItem":"number","markDefs":[],"style":"normal"},{"_key":"9da1ce7081d9","_type":"block","children":[{"_key":"b5da31ae047c0","_type":"span","marks":[],"text":"And that’s it, you’re covered! This update means less confusion and overall more confidence in your schedule. 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","slug":{"current":"2025-in-review"},"_rawBody":[{"_key":"28b107831ce8","_type":"block","children":[{"_key":"104fff0136f30","_type":"span","marks":[],"text":"Re-capping has become a bit of a cultural convention and we’re here for it! As we move into 2026, we first wanted to take a moment to reflect on some of the highlights from last year."}],"markDefs":[],"style":"normal"},{"_key":"d3f5fcdb8bee","_type":"block","children":[{"_key":"6af3290b440a0","_type":"span","marks":[],"text":"Across 2025, you would’ve noticed some big improvements to Cliniko, including new ways to automate your communications, greater precision with invoices, the addition of passkeys, a timesaving shortcut to update your patient details, and more. With 82 connected apps now integrating with Cliniko (28 new ones joined last year), you’ll also find a range of additional options to extend what your practice can offer. And as always, we were working hard to keep Cliniko as secure and reliable as ever."}],"markDefs":[],"style":"normal"},{"_key":"f959fe6c3ee9","_type":"block","children":[{"_key":"832297e4734f0","_type":"span","marks":[],"text":"You might know that we’re committed to leaving the world a slightly better place than we found it and 2025 was no exception. In October the total amount that we’ve donated to charity over the years crossed the $3 million AUD mark! Sea Shepherd Australia became "},{"_key":"832297e4734f1","_type":"span","marks":["abd74da3fe8a"],"text":"our main charitable partner"},{"_key":"832297e4734f2","_type":"span","marks":[],"text":" and we teamed up with them to launch a t-shirt, with a gorgeous illustration from our in-house designer (there are even "},{"_key":"832297e4734f3","_type":"span","marks":["685b33b52c51"],"text":"a few left in stock if you missed out"},{"_key":"832297e4734f4","_type":"span","marks":[],"text":"). We also offset all our historical carbon emissions, which means we’re now officially carbon neutral since the very beginning of Cliniko!"}],"markDefs":[{"_key":"abd74da3fe8a","_type":"link","href":"https://www.cliniko.com/charity/"},{"_key":"685b33b52c51","_type":"link","href":"https://shop.seashepherd.org.au/products/for-the-ocean-unisex-tee-white-cliniko-x-sea-shepherd?srsltid=AfmBOoojsFoq-WDzq9Utb20W0hGr01aEdqwouhKAfXl3bPsVoVkrs_wW"}],"style":"normal"},{"_key":"7ceee9907002","_type":"block","children":[{"_key":"46cd494a37a40","_type":"span","marks":[],"text":"Behind the scenes, our team had a fun year—many of us caught up face to face in November at one of our annual get-togethers (or “meetups” as we call them), which is one crucial way that "},{"_key":"46cd494a37a41","_type":"span","marks":["38c124d4e5e9"],"text":"we stay connected as a fully remote company"},{"_key":"46cd494a37a42","_type":"span","marks":[],"text":". We also added six new people to our support team across the year in both the UK and Australia, giving us more capacity than ever to give you quick and helpful answers when you write in. Finally, it was an honour to be recognised for our work culture and included on the "},{"_key":"46cd494a37a43","_type":"span","marks":["89e9bb4d026d"],"text":"Australian Financial Review BOSS Best Places to Work list"},{"_key":"46cd494a37a44","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"38c124d4e5e9","_type":"link","href":"https://www.cliniko.com/blog/work-culture/why-cliniko-has-meetups/"},{"_key":"89e9bb4d026d","_type":"link","href":"https://www.afr.com/work-and-careers/workplace/cliniko-s-30-hour-week-a-key-to-its-success-20250330-p5lnnh"}],"style":"normal"},{"_key":"5cd063cc8350","_type":"block","children":[{"_key":"8524f0b07ed70","_type":"span","marks":[],"text":"Here’s a roundup of anything you might’ve missed."}],"markDefs":[],"style":"normal"},{"_key":"28aff4feda4b","_type":"block","children":[{"_key":"179adba3e74e0","_type":"span","marks":["strong"],"text":"New features in 2025"}],"markDefs":[],"style":"h3"},{"_key":"3bde269c7379","_type":"block","children":[{"_key":"ad3fd32c2963","_type":"span","marks":[],"text":"[VIDEO] A major upgrade to patient communications in Cliniko lets you send "},{"_key":"acb39d5bfded","_type":"span","marks":["5887967da832"],"text":"multiple pre-appointment reminders and follow up messages"},{"_key":"d0a76f18b967","_type":"span","marks":[],"text":". This change means you can put more of your messaging on autopilot while also being sure that you’re reaching the specific patients that you want, whether that’s no-shows or people who haven’t rebooked."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"5887967da832","_type":"link","href":"https://redguava.wistia.com/medias/fvqpwulz2k"}],"style":"normal"},{"_key":"32d3635edbb9","_type":"block","children":[{"_key":"7e3f3ba65d2d","_type":"span","marks":[],"text":"You can now set up your forms so that whenever a patient fills one out, "},{"_key":"c69c31ad4fa3","_type":"span","marks":["07063a043e27"],"text":"their details are automatically updated"},{"_key":"6c49e78e1951","_type":"span","marks":[],"text":"—keep your records accurate with no need for a ton of manual data entry."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"07063a043e27","_type":"link","href":"https://help.cliniko.com/en/articles/10558311-automatically-update-the-patient-record-via-forms"}],"style":"normal"},{"_key":"bdc1fc1642fd","_type":"block","children":[{"_key":"c89b8e7ffdc6","_type":"span","marks":[],"text":"Sweeping changes don’t need to be time consuming! Administrators can now "},{"_key":"4c51d735040c","_type":"span","marks":["c92beb8efd07"],"text":"make mass updates to patient details, contacts, products, or billable items in Cliniko with the Data Import Tool!"}],"level":1,"listItem":"bullet","markDefs":[{"_key":"c92beb8efd07","_type":"link","href":"https://help.cliniko.com/en/articles/12017262-updating-existing-records-via-data-imports"}],"style":"normal"},{"_key":"7543f90e4599","_type":"block","children":[{"_key":"bcc471121ba4","_type":"span","marks":[],"text":"A new "},{"_key":"44a47e64e3cd","_type":"span","marks":["426fc859e025"],"text":"changelog"},{"_key":"07c93450ba38","_type":"span","marks":[],"text":" lets you view the details of who made changes to a patient profile and when, allowing increased auditability and transparency, and an easier way to fix any data entry errors."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"426fc859e025","_type":"link","href":"https://help.cliniko.com/en/articles/12350077-view-the-log-of-changes-to-a-patient"}],"style":"normal"},{"_key":"2e244b3da6ee","_type":"block","children":[{"_key":"d16fbca6d174","_type":"span","marks":[],"text":"If you’re not using "},{"_key":"95b7203733121","_type":"span","marks":["a343b032a658"],"text":"a passkey"},{"_key":"95b7203733122","_type":"span","marks":[],"text":" to log into your Cliniko account you’re missing out! Not only are passkeys the most secure option, they’re also by far the most convenient once you’ve set them up."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"a343b032a658","_type":"link","href":"https://help.cliniko.com/en/articles/10287538-using-passkeys-to-log-into-cliniko-a-detailed-overview"}],"style":"normal"},{"_key":"56ac0d543cf6","_type":"block","children":[{"_key":"4e603cb180e60","_type":"span","marks":[],"text":"If you need some extra precision in your invoices, we’ve got you covered! This change to Cliniko lets you "},{"_key":"4e603cb180e61","_type":"span","marks":["46888122873d"],"text":"use decimal quantities"},{"_key":"4e603cb180e62","_type":"span","marks":[],"text":", no rounding required."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"46888122873d","_type":"link","href":"https://www.cliniko.com/blog/news/you-can-now-use-decimal-quantities-on-invoices/"}],"style":"normal"},{"_key":"a21b98eba2c5","_type":"block","children":[{"_key":"80616f70fc600","_type":"span","marks":[],"text":"Enjoy clearer and more detailed reporting (especially for group appointments) with "},{"_key":"80616f70fc601","_type":"span","marks":["b945a89aeebc"],"text":"two brand new options that replace the old Appointments export—a Calendar events export and an Attendees export"},{"_key":"80616f70fc602","_type":"span","marks":[],"text":"."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"b945a89aeebc","_type":"link","href":"https://help.cliniko.com/en/articles/5167881-export-appointment-calendar-and-attendees-data"}],"style":"normal"},{"_key":"6f7cab5e98c2","_type":"block","children":[{"_key":"ab44765647310","_type":"span","marks":[],"text":"You can now "},{"_key":"ab44765647311","_type":"span","marks":["89c5a10bf0ce"],"text":"include appointment duration on invoices"},{"_key":"ab44765647312","_type":"span","marks":[],"text":"!\n"}],"level":1,"listItem":"bullet","markDefs":[{"_key":"89c5a10bf0ce","_type":"link","href":"https://help.cliniko.com/en/articles/12855123-providing-confirmation-of-service-delivery-for-my-aged-care"}],"style":"normal"},{"_key":"4ca3c3de390a","_type":"video","thumbnail":{"_type":"img","alt":"Rachel at her desk with the words \"Cliniko 2025 rewind\" below","asset":{"_ref":"image-7f3c5248903dfe1fc36d605ea2c68480d4592257-3840x2160-jpg","_type":"reference"}},"url":"https://youtu.be/mPcO7PtuthQ"},{"_key":"c64f8ff8134e","_type":"block","children":[{"_key":"1057fabee9f30","_type":"span","marks":["strong"],"text":"Rachel’s video library"}],"markDefs":[],"style":"h3"},{"_key":"401eb0664470","_type":"block","children":[{"_key":"4553455d1f3d0","_type":"span","marks":[],"text":"[VIDEO] "},{"_key":"4553455d1f3d1","_type":"span","marks":["b7d0ffd12e6f"],"text":"Sea Shepherd Australia is now our main charitable partner"},{"_key":"4553455d1f3d2","_type":"span","marks":[],"text":". 2% of your customer subscription fees go towards supporting the wonderful work they do to protect the world’s oceans and marine life."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"b7d0ffd12e6f","_type":"link","href":"https://redguava.wistia.com/medias/dhvq81z2pi"}],"style":"normal"},{"_key":"c43223ff5635","_type":"block","children":[{"_key":"9dc094285de00","_type":"span","marks":[],"text":"[VIDEO] If you’re a bit unsure about what connected apps are and how to use them, Rachel is here to make things clearer! She’ll take you through"},{"_key":"9dc094285de01","_type":"span","marks":["0cc2345b2299"],"text":" how they work and why they might be useful to your practice"},{"_key":"9dc094285de02","_type":"span","marks":[],"text":"."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"0cc2345b2299","_type":"link","href":"https://redguava.wistia.com/medias/fu1wvw7aw1"}],"style":"normal"},{"_key":"e1d17a64ad63","_type":"block","children":[{"_key":"c615c9a916530","_type":"span","marks":[],"text":"[VIDEO] Customise your Cliniko calendar to better match your needs! From colour-coding your appointment types, changing your calendar view, to handy keyboard shortcuts, "},{"_key":"c615c9a916531","_type":"span","marks":["231a33ec0822"],"text":"we’ve got a calendar cheat sheet"},{"_key":"c615c9a916532","_type":"span","marks":[],"text":" for you."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"231a33ec0822","_type":"link","href":"https://www.youtube.com/watch?v=Ad9QkR0lFbM"}],"style":"normal"},{"_key":"6addca57f9e0","_type":"block","children":[{"_key":"14f6452a8de90","_type":"span","marks":["strong"],"text":"Coffee break reads"}],"markDefs":[],"style":"h3"},{"_key":"022650db4d0f","_type":"block","children":[{"_key":"7aeb408d04640","_type":"span","marks":[],"text":"Not sure about this whole passkey thing? If you don't know what they are or why we recommend them so highly for data security and convenience (we genuinely couldn’t be bigger fans of passkeys), "},{"_key":"7aeb408d04641","_type":"span","marks":["640970d8de01"],"text":"here’s your crash course"},{"_key":"7aeb408d04642","_type":"span","marks":[],"text":"."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"640970d8de01","_type":"link","href":"https://www.cliniko.com/blog/practice-tips/why-passkeys-are-the-best-option-for-patient-data-security/"}],"style":"normal"},{"_key":"fe5f3de8738d","_type":"block","children":[{"_key":"04a48539a7950","_type":"span","marks":[],"text":"Between 2014 and 2025, "},{"_key":"04a48539a7951","_type":"span","marks":["ac4666febcf1"],"text":"Beyond the Orphanage was our main charitable partner"},{"_key":"04a48539a7952","_type":"span","marks":[],"text":". Although they closed their doors last year having achieved what they set out to do, they changed thousands of lives and their incredible legacy will continue for a long time."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"ac4666febcf1","_type":"link","href":"https://www.cliniko.com/blog/news/looking-back-at-our-partnership-with-beyond-the-orphanage/"}],"style":"normal"},{"_key":"9c86ee35c9b7","_type":"block","children":[{"_key":"537985e90ef40","_type":"span","marks":[],"text":"People sometimes ask us for discounts, but "},{"_key":"537985e90ef41","_type":"span","marks":["bbb358027e28"],"text":"there are a few reasons why we don’t offer them"},{"_key":"537985e90ef42","_type":"span","marks":[],"text":"—including fairness and the fact that we already keep prices low."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"bbb358027e28","_type":"link","href":"https://www.cliniko.com/blog/work-culture/no-discounts-cliniko/"}],"style":"normal"},{"_key":"927d48561ef0","_type":"block","children":[{"_key":"0e03ddb5a2cd0","_type":"span","marks":[],"text":"Last year we trialled an AI tool to help our customer support team behind the scenes. From bad writing to inaccuracies, "},{"_key":"0e03ddb5a2cd1","_type":"span","marks":["4d1ffddde9d3"],"text":"the experience strongly confirmed our belief that AI rarely lives up to what it promises"},{"_key":"0e03ddb5a2cd2","_type":"span","marks":[],"text":" and doesn’t belong in customer support!"}],"level":1,"listItem":"bullet","markDefs":[{"_key":"4d1ffddde9d3","_type":"link","href":"https://www.cliniko.com/blog/work-culture/want-to-offer-good-customer-support-dont-use-ai/"}],"style":"normal"},{"_key":"52df344cfdef","_type":"block","children":[{"_key":"900cfa62622e0","_type":"span","marks":[],"text":"In our most recent hiring rounds, "},{"_key":"900cfa62622e1","_type":"span","marks":["d1a6c80db74a"],"text":"we’ve been shocked by how many people are using ChatGPT to write their job applications"},{"_key":"900cfa62622e2","_type":"span","marks":[],"text":"! We talk through why this definitely isn’t your strongest move to stand out from the crowd if you’re keen on a job with Cliniko and what we’d suggest doing instead."}],"level":1,"listItem":"bullet","markDefs":[{"_key":"d1a6c80db74a","_type":"link","href":"https://www.cliniko.com/blog/work-culture/why-you-shouldnt-use-chatgpt-in-your-job-applications/"}],"style":"normal"},{"_key":"b3830fdb141f","_type":"block","children":[{"_key":"6d71d00dc4f70","_type":"span","marks":["strong"],"text":"In conclusion"}],"markDefs":[],"style":"h3"},{"_key":"a6b069b31f68","_type":"block","children":[{"_key":"8c94e11c866c","_type":"span","marks":[],"text":"\nThat’s a wrap on 2025! If you have any questions, please reach out to us. 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